Allocations Clerk wanted immediately: APPLY HERE
Johannesburg North, Gauteng
KEY PURPOSE
To ensure that all credit operational back end functionality is appropriately completed so as to support front end staff in achieving their business objectives and to maximize customer service. To specialize in the allocation of customer payments to invoices, ensure minimal uncategorized AR line items on the book and ensure that all customer claims are reason coded and logged to the correct teams for correction.
KEY OUTPUTS
Cash Applications
Ensuring that debtor’s receipts are processed accurately & timeously
Ensure that all appropriate customers have provided remittances via the correct channel at the correct time
Effective communication with the Query resolution team, Genpact, Regional Credit Managers, and the banks for query resolution on debtors’ payments.
Reconciling bank statements and receipts where required
Effective communication with the bank administrator for query resolution on bank clearing functions
Query Handling Responsibilities (all queries will be credit-related)
Determine and capture customer reasons for not wanting to pay outstanding amount and reason code these items on the SAP system
Open and log all customer queries arising from allocations and monitor resolution
Resolve customers statement query by running recons, updating customer information or escalating the issue to the banking team
General Responsibilities
Stay up to date on the best practice business processes
Responsible for educating the customer in the use of their products and services to reduce the propensity to call, and to direct customers to self-service where appropriate
Represent and deliver on the brand values during every customer interaction
Provide back-office support to the regional teams to achieve overall credit targets
Ensure that all customer interactions are appropriately recorded
Internal Business and Management Accountabilities
Provide feedback on customer service continuous improvement initiatives
Understand and interpret reports as required
Accountable for the achievement of targets set at a team level
Accountable for feeding back improvement suggestions e.g. to the knowledge base, process, training, metrics, etc.
Accountable for the achievement of First Contact Resolution targets as a team
KEY ATTRIBUTES AND COMPETENCIES:
Clerical and analytical thinking
Excellent communication skills
Ability to work under pressure
Highly numerate
Strong administrative skills
Attention to detail
A high level of general computer literacy
Ability to work under pressure
Excellent interpersonal skills
Sense of urgency
Assertive
Team player
QUALIFICATIONS / EXPERIENCE:
Matric
Diploma in Credit Control advantageous
1-2 years Credit Control Experience
Very Good Excel and/or spreadsheet proficiency
SAP finance knowledge
The advert has minimum requirements listed. Management reserves the right to use additional or relevant information as criteria for short-listing.
Apply Now
Source: Indeed
