Internal Client Services – Consultant wanted: APPLY HERE
Sandton, Gauteng
Job Description
Main Purpose of Job:
The person is responsible for supporting the Team Leader in managing the Deloitte Greenhouse™. He/she is a client service professional and the first point of contact for the facility, and is therefore a brand ambassador for the Deloitte Greenhouse™. This role is also responsible for all operational daily activities and running of facilities processes as well as logistics involved with client bookings and actual client sessions.
Qualifications & Experience
Required
University Degree is desirable or Events/ Communication Management Diploma
2 years of events management experience in a corporate environment
Preferred
Degree
3 years’ at Junior Consultant level within the function
Key Performance Areas:
Strategic Impact
Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives
Supports management in the implementation of change initiatives as directed
Develops relationships with peer group in the client business to understand their business
Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client
Budgets & Profitability
Effective use of time, equipment and resources
Differentiators for this specific role
Pre Event
Inform the LCSP with any details of client booking enquiries received
Coordinate the regional Deloitte Greenhouse™ calendar using Salesforce to ensure cohesion and eliminate conflicts.
Send booking confirmations to clients and set up design meetings with experience team (facilitator/s, artist, cyber guru, caterer, photographer, videographer & other vendors) – In the absence of a Deloitte facilitator, take client brief, brief and coordinate experience team
Make sure that each engagement with a client is a new and fresh experience
Set up times for dry-runs, ensuring all key stakeholders are present (client, account team & experience team)
Note & order catering & any other requirements in accordance with client requirements (food, beverages, toys, props, tech etc.)
Support facilitation team with room set up, artwork content and any additional session requirements
During Event
Arrive an hour before the event starts
Deliver concierge-like entry process to guests
Ensure a successful client experience in the Deloitte Greenhouse™
Coordinate catering and bartender staff on event day
Ensure that all suppliers and team members are accurately briefed to ensure that client expectations are reached/exceeded.
General Administration
Send all vendor invoices for timeous payment to Finance Assistant
Keeping up to date files and records for each event
Send detailed breakdown of expenses incurred for general maintenance of Greenhouse to Finance Assistant
Make certain that the facility is impeccable at all times, including the garden.
General duties:
Operationally manage the daily running & upkeep of the facility
Work with caterers to design and create fresh innovative menus
Stock management and ordering of Greenhouse™ items (refreshments, stationery, sweets etc.)
Ensure Greenhouse™ sessions are executed to the highest level of excellence
Continue to improve the facility through regular maintenance checks and inform the GH leader
Undertake other ad hoc duties as may be reasonably required from time to time
Effective management of the experience team (Facility Assistant & Greenhouse Cyber Guru)
Support and develop support staff in the capacity of Experience Architect, and support to Team Leader
Work closely with office maintenance teams, as well as other Deloitte teams (reception, events)
Manage mailbox for enquiries and respond to all requests within 24 hours
Identifying operational processes, working with Team Leader to implement and follow processes
Key Competencies required / Talent Standards Capabilities:
Leadership Capabilities
Living our Purpose – Builds own understanding of our purpose and values; explores opportunities for impact
Influence – Actively focuses on developing effective communication and relationship-building skills
Performance drive – Understands expectations and demonstrates personal accountability for keeping performance on track
Strategic direction – Understands how their daily work contributes to the priorities of the team and the business
Talent development – Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
Professional Capabilities:
Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity
Technical Competencies
Basic technical knowledge in specific functional area
Basic skills in analysis and report writing
Experience in drafting of professional presentations and reports for review
Proficient in MS Office suite
Basic financial knowledge and understanding
Behavioral Competencies
Good communication skills, both written and verbal
Interpersonal and relationship-building skills
Desire to develop self
Client delivery focus
Adaptable
Focus on quality and awareness of risk
Problem-solving ability
Basic business acumen
Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.
Qualifications
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Additional Information
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Source: Indeed
