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Internal Client Services – Consultant wanted: APPLY HERE

Internal Client Services – Consultant wanted: APPLY HERE

Sandton, Gauteng
Job Description

Main Purpose of Job:

The person is responsible for supporting the Team Leader in managing the Deloitte Greenhouse™. He/she is a client service professional and the first point of contact for the facility, and is therefore a brand ambassador for the Deloitte Greenhouse™. This role is also responsible for all operational daily activities and running of facilities processes as well as logistics involved with client bookings and actual client sessions.

Qualifications & Experience


University Degree is desirable or Events/ Communication Management Diploma
2 years of events management experience in a corporate environment


3 years’ at Junior Consultant level within the function

Key Performance Areas:

Strategic Impact

Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives

Supports management in the implementation of change initiatives as directed

Develops relationships with peer group in the client business to understand their business

Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client

Budgets & Profitability

Effective use of time, equipment and resources

Differentiators for this specific role

Pre Event

Inform the LCSP with any details of client booking enquiries received

Coordinate the regional Deloitte Greenhouse™ calendar using Salesforce to ensure cohesion and eliminate conflicts.

Send booking confirmations to clients and set up design meetings with experience team (facilitator/s, artist, cyber guru, caterer, photographer, videographer & other vendors) – In the absence of a Deloitte facilitator, take client brief, brief and coordinate experience team

Make sure that each engagement with a client is a new and fresh experience

Set up times for dry-runs, ensuring all key stakeholders are present (client, account team & experience team)

Note & order catering & any other requirements in accordance with client requirements (food, beverages, toys, props, tech etc.)

Support facilitation team with room set up, artwork content and any additional session requirements

During Event

Arrive an hour before the event starts

Deliver concierge-like entry process to guests

Ensure a successful client experience in the Deloitte Greenhouse™

Coordinate catering and bartender staff on event day

Ensure that all suppliers and team members are accurately briefed to ensure that client expectations are reached/exceeded.

General Administration

Send all vendor invoices for timeous payment to Finance Assistant

Keeping up to date files and records for each event

Send detailed breakdown of expenses incurred for general maintenance of Greenhouse to Finance Assistant

Make certain that the facility is impeccable at all times, including the garden.

General duties:
Operationally manage the daily running & upkeep of the facility

Work with caterers to design and create fresh innovative menus

Stock management and ordering of Greenhouse™ items (refreshments, stationery, sweets etc.)

Ensure Greenhouse™ sessions are executed to the highest level of excellence

Continue to improve the facility through regular maintenance checks and inform the GH leader

Undertake other ad hoc duties as may be reasonably required from time to time

Effective management of the experience team (Facility Assistant & Greenhouse Cyber Guru)

Support and develop support staff in the capacity of Experience Architect, and support to Team Leader

Work closely with office maintenance teams, as well as other Deloitte teams (reception, events)

Manage mailbox for enquiries and respond to all requests within 24 hours

Identifying operational processes, working with Team Leader to implement and follow processes

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

Living our Purpose – Builds own understanding of our purpose and values; explores opportunities for impact

Influence – Actively focuses on developing effective communication and relationship-building skills

Performance drive – Understands expectations and demonstrates personal accountability for keeping performance on track

Strategic direction – Understands how their daily work contributes to the priorities of the team and the business

Talent development – Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems: Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

Technical Competencies

Basic technical knowledge in specific functional area

Basic skills in analysis and report writing

Experience in drafting of professional presentations and reports for review

Proficient in MS Office suite

Basic financial knowledge and understanding

Behavioral Competencies

Good communication skills, both written and verbal

Interpersonal and relationship-building skills

Desire to develop self

Client delivery focus


Focus on quality and awareness of risk

Problem-solving ability

Basic business acumen

Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.



Additional Information


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Source: Indeed

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