Technical Customer Service Associate (Core) wanted: APPLY NOW
Cape Town, Western Cape
Familiarity with Web Technologies and the Internet
Ability to learn new technologies and stay current with related field information
Familiarity with basic tech terms and ability to interpret it to customers
Experience working directly with customers to resolve issues
Complex billing systems
Excellent oral and written communication skills
Proficiency in MS Office
Ability to work weekends and/or evenings
Ability to work as part of a team
Do you think Cloud Computing is fascinating? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic environment? Do you love discussing new technologies with your friends and family?
With Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. You will be surrounded by people that are passionate about cloud computing, and believe that world-class support is critical to customer success.
As an AWS Support Associate, you will field customer e-mail and phone support contacts, interface with AWS Technical Support Reps, and represent Amazon and AWS as you interact directly with our customer community to resolve support issues.
You will work with exceptionally driven, customer-obsessed customer service associates and leadership.
In addition, your responsibilities will include, but will not be limited to, the following:
Providing prompt, efficient, detailed and high-quality customer-oriented service to AWS customers
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right
Driving projects that improve support-related processes
Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams
Assuming responsibility for developing detailed knowledge about specific product lines and features
Making sure internal knowledge reference pages are updated
Working with customer support teams to ensure a consistent and high-quality level of support
Working with our customers to understand how they are using our services, and providing feedback to business and development teams.
Experience in Technical Support
Basic knowledge of Networks and Operating Systems
Excitement to learn new technologies
Proven success in a support environment
Known as the go-to person in your family for technology-related questions
‘’Amazon is an equal opportunity employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.’’