Call Centre Agent urgently needed: APPLY HERE
WHAT WILL YOU DO?
The successful candidate will be required to market and /
or sell short-term insurance products to clients as well as
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Interact with clients (telephonically or on a face-to-face
Operate in an inbound call centre environment
Maintain excellent product knowledge
Provide correct, factual information relative to products
and benefits in accordance with the requirements laid out
by the Financial Advisory and Intermediary Services Act
Be responsible for the administration and processing
of documents including but not limited to policies,
endorsements, quotations and other supporting
Resolution of verbal and written queries
Ensure a high level of client service including but not
limited to excellent phone etiquette, effective written and
Ad-hoc support to management
QUALIFICATIONS AND EXPERIENCE
Minimum Matric or suitable equivalent
FAIS accreditation and RE1 (if they have been in the
3 years’ experience in the call centre environment
KNOWLEDGE AND SKILLS
Computer literate in MS Office Excel, Word and Outlook
Good interpersonal skills
Good written and telephonic skills
Good command of the English language
Attention to detail
Work well under pressure
Outbound experience advantageous
Candidate must have a good understanding of the Travel
Client service orientation
WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.