Product Support Representative urgently needed: Salary R15 000 to R17 000 per month
R15 000 – R17 000 a month
The successful candidate will be responsible for developing and providing service excellence to all customers. Ensuring new business targets are met and ensuring that all customer equipment is maintained to the highest standard.
Duties & Responsibilities
To inspect all long and short term rental units on a quarterly basis.
Take hourly meter readings of all units.
Quote on any abuse repairs required to rental units.
Sale of batteries, tyres, forks, general repairs to all units under the umbrella of Multi Franchise.
Target new customers for sales, rentals.
Following up and quoting on additional work required as applicable, from the job cards / service reports after every service and repair has been carried out.
Manage the quality of Product Support services.
Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs).
Track analyse and report metrics on client service levels.
Contribute to customer service strategies and build and implement plans.
Ensure the successful landing of new clients.
Carrying out random inspections on customer’s equipment after service and repairs has been completed.
Submitting weekly reports accurately and on time.
Desired Experience & Qualification
At least 3 years’ experience in forklifts.
Track record with customer retention and major accounts.
Relevant computer skills including e-mail, excel, word and Powerpoint.
Job Type: Full-time
Salary: R15,000.00 to R17,000.00 /month
forklifts: 3 years (Preferred)
Product Support Representative: 3 years (Preferred)