AirLink – TICKETING SUPPORT & HELP DESK CONSULTANT wanted: APPLY NOW

Johannesburg, Gauteng

2. KNOWLEDGE, SKILLS, AND EXPERIENCE

2.1 The minimum education requirement is a Grade 12 certificate or equivalent.
2.2 Extensive knowledge of relevant CRS (Computer Reservation System).
2.3 Minimum 5 year working experience within the Airline Industry.
2.4 Travel diploma in Travel and Tourism will be an advantage.
2.5 Must have a minimum 3 years ticketing experience and knowledge
2.6 Computer literate on Microsoft Excel and Word.
2.7 Must have excellent telephone manners and negotiation skills.
2.8 Problem solving and investigation strengths of high importance.
2.9 Must be able to take initiative and have internal drive.
2.10 Must be honest and reliable and a great team player.
2.11 Must be able to work shifts, weekends and public holidays.
2.12 Risk management
2.13 Will attend training as and when required to do so.

3. ACCOUNTABILITIES

3.1. Must be able to liaise by phone/email with the Travel Trade, Outstations and
Passengers.

3.2. Reissue tickets, voluntarily, involuntarily basis.

3.3. Apply Airlink’s/IATA ticketing rules and regulations to ticketing queries.

3.4. Assist the Airlink outstations; travel Trade with any ticketing reissues and queries as well as all reservations and ticketing functionalities.

3.1. Basic Knowledge of check-in and boarding.

3.2. Able to lodge a query with Amadeus or Airlink for any trouble shooting with tickets or Reservations.

3.3. Adherence to IATA general ticketing and reservations requirements and regulations.

3.4. The employee shall be accountable for ensuring operations are conducted in accordance with applicable regulations and standards of the Operator and within the confines of the AOC and relevant operational specifications.

3.5. Responsible for the OHS in their area of responsibility and accountability reporting into this role.

3.6. Accountable for the management of safety risks and security threats in their area of responsibility and accountability reporting into this role.

4. RESPONSIBILITIES

4.1 Responsible for the authorization of booking class exceptions i.e. over bookings, force bookings, reinstating of booking classes etc.

4.2 Serve as a helpdesk for Airlink outstations, Travel Agents and general public.

4.3 Adhere to all Airlink’s Reservations and Ticketing Policies and Procedures as well as all IATA Reservations and Ticketing policies

4.4 Adhere to Airlink Conditions of Carriage.

4.5 Processing of Refunds as per Fare rules, Policies and Procedures.

4.6 Assisting Airlink outstations and Travel Agents.

4.7 Able to make bookings, issue, reissue electronic tickets and issue EMD’s, ensuring fare rules are adhered to.

4.8 Responsibilities must be carried out in accordance with Company Standards as laid out in the manuals of procedure, and Occupational Health and Safety Standards.

4.9 Will assist with any additional tasks within the context of the job description.

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Source: Indeed