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Customer Care Consultant wanted immediately: APPLY HERE

Customer Care Consultant wanted immediately: APPLY HERE

Johannesburg, Gauteng
Job Listing

Job Number

Job Type

Job Title
Customer Care Consultant

Computer Skills
MS Excel


Johannesburg (Incl. Northern Suburbs)


Job Description

Knowledge and experience • Sound understanding of financial concepts • Proficient in the MS Office suite of applications • Advanced MS Excel • IT Service desk experience advantageous but not essential Attend meeting with the customer and telecommunications vendor account manager. • Responsible to take and distribute minutes as well as follow up on actions arising therefrom • Problem solving and solution generation for frustrated users • 1st Line Support • 2nd Line Support • 3rd Line Support • Financial Administration of customer-vendor accounts • Weekend and after hours Standby (usually one week per month) • Data gathering custodian of clean data in Cherwell system • Regular and accurate progress reporting, written and verbal, internally and to customer • SLA performance adherence • Able to escalate effectively when the need arises • Write incident reports • Hold telecommunications vendors accountable to their deliverables. • Using 3rd party vendor systems o Vodacom o MTN o IS o Telkom

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Inherent Requirements
Minimum Grade 12 certification or equivalent with Maths & Science &/or Accounting At least 3 years work experience Advanced Excel Proficiency Drivers License and Own Transport essential Tertiary qualifications are advantageous

What Qualification

Minimum Qualification


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Source: Indeed

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