Non-Telephonic Claims Agent urgently needed: APPLY HERE
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
This career opportunity is available at Santam: Claims Services – Client response for a position as Non-telephonic claims Agent who will be based in Auckland Park .
The claims consultant is responsible for capturing non-telephonic first notice of loss of claims ensuring data accuracy and utilising direction of spend tool. The notification agent handles non-telephonic queries with the emphasis on first contact resolution and providing incident management, through appointing service providers, such as plumbers, motor glass suppliers, etc. The ability to negotiate is necessary when calling brokers and clients to complete direction of spend. What will make you successful in this role?
Providing thought leadership, strategic and conceptual direction to personal, commercial and outsourced business claims through the optimization and management of core business functions consisting of multiple business processes that directly impact the Santam strategy.
Profitability through spend direction of the personal, commercial and outsourced business claims
Ensure the sustainable achievement and collaborative ownership of Santam’s personal, commercial outsourced and business lines for profit and growth targets across all distribution channels
Develop, implement and regularly update Santam’s personal, commercial outsourced and business claims guidelines & procedures, mandates, business rules, manuals, policy wording and schedules, claims training needs analysis, broker discussion documents, procedures for claims reviews etc.
Ownership for Santam’s personal, commercial and outsourced business claims pricing tools and spend direction principles to remain competitive
Probing and continuous learning personality, welcomes change and continuous personal growth Qualifications and Experience
At least 3 years’ experience in Short Term Insurance essential preferably claims
Bilingual (English and Afrikaans)
Excellent computer literacy – MS Office and Santam systems
Strong client service orientation
Santam Personal lines and Commercials lines credits will be an advantage Knowledge and Skills
Insurance Process Knowledge
Trauma handling skills
Attention to detail and accuracy
Negotiation skills Personal Attributes
Client Service orientation
Planning and organizing
Living Santam values
Flexibility and adaptability Knowledge and Skills Customer Service Administration Quality, compliance and accreditation Team Support Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation – Stage 2 Customer focus – Stage 2 Collaborates – Stage 2 Being resilient – Stage 2 Drives results – Stage 2 Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.