Inbound Sales Specialist wanted immediately: APPLY HERE
iKhokha is building our talent pipeline for future hires! We’re a team that hustles hard together! Do you want to join us on our journey?
We are looking for a determined and competitive Inbound Sales Specialist that will thrive in a demanding telesales environment. The role will be based at our iK digs in Umhlanga and report to the Digital Sales Manager.
If you got the sales record to prove it, then this could be the role for you!
So, what will you do?
You will be on the dialler, making calls and building your pipeline
You will have a passion for engaging with people
You will be a great listener
You will be an opportunist, always on the lookout for innovative ways to generate sales leads
You will be organised, systematic and stay on top of your administration
You be a çloser! Converting your calls to closed sales will come easily to you.
Minimum 2- 3 years tele sales, combination of outbound & inbound sales related experience
Proven track record delivering on sales targets and successfully dealing with customer relationships
Excellent selling skills, communication skills both verbal and written
Must be able to communicate effectively in English and preferably one other South African language
Experience in using a CRM tool for managing customers is advantageous
Intermediate knowledge using Outlook, Word, Excel, PowerPoint
FICA training/experience advantageous
What are we looking for?
You will make cold sales calls from databases and/or lists found or referrals and setting up appointments
Generate sales calls from warm leads from various marketing channels and activities
Convert merchants within the sales funnel
Make post-sale calls and email follow-ups to ensure your customers are satisfied
Promotional or new product upsell/cross-sell/service calls
Research new sales leads
You will ensure all set company standards and targets achieved
Complete daily, weekly, monthly reporting and feedback loops as required
Provide proactive feedback regarding suggested changes or improvements to scripting, sales or service procedures that could improve the business
Sign-up merchants and assist them with FICA documentation required
Cold canvasing in line with monthly goals and target customer audience
Facilitate warmed leads with sign up process and documentation
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis
Monitor competition in the marketplace and share any relevant insights
Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
You will maintain professional and technical knowledge through ongoing self and shared learning
Monitor and evaluate success and failure of conversion rates from the previous week and identify solutions to failed conversions.