Helpdesk Technical Agent urgently needed: APPLY NOW
Durban, KwaZulu-Natal
Contract
Closing Date: 2 August 2019
Location: Johannesburg
Seniority Level: Junior-Mid
Employment Type: Fixed Term
Job Description
XET Group is looking forcompetent Help desk technicians to provide fast and useful technical assistance on computer systems. Technicians will answer queries on basic technical issues and offer advice to solve them and provide technical support. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems over the phone.
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone, email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Comply, understand and implement all steps within IT development and meet governance in terms of legislative
Walk the customer through the problem-solving process
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Solve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on new established systems train users, ensure alignment to SLA’s and agreed standards.
Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses.
Requirements:
Proven experience as a Helpdesk Technician or customer support role
Good understanding of Computer Systems, mobile devices, and other tech products
Microsoft Certification (MCSE), A+, or Equivalent/
IT Degree/Diploma
Diploma in Information Technology or equivalent experience
Fluency in Microsoft Office Products (Outlook, Excel, Word, PowerPoint, etc.)
Strong written, verbal and collaboration skills
Ability to work shifts/overtime and weekends
SQL knowledge/certification is highly advantageous
Some experience in Technical Support Agent Desktop Support, IT Help Desk Technician or similar role
Job Type: Contract
Experience:
Technical Support: 1 year (Required)
Apply Now
Source: Indeed
