Debt Collections Agent wanted Asap: APPLY NOW
Cape Town, Western Cape
Debtline is a leading South African debt management business with our head offices in Cape Town, CBD. We offer debt counseling and financial solutions to thousands of consumers across South Africa. We are passionate about helping people get back in control of their finances!
This is a permanent position with a lot of opportunity for growth. You will be working hand-in-hand with the Call Centre Manager and General Manager of the company.
What will your job duties be?
Make outbound calls to customers to collect outstanding debt
Timely management of correspondence (predominantly electronic) to customers
Accurately capture and save the actual debt balances of our customers
Daily assessment of the collections pipeline via available reports to drive actions as per the collections process
Drive a combination of soft and hard collection actions to ensure customers pay their fees on time, and deal with missed payments in line with the collections strategy
Apply retention and persuasion tactics to prevent customer cancellations.
Deal with customer queries around collections and assist with troubleshooting. Must be able to give an in-depth explanation of all aspects of the debt review process.
Where applicable assist administrators with documents and information needed to perform back office duties
Update the customer and credit provider database where applicable
Accountability for quality control of own work
What are the minimum requirements?
At least 1 year of Debt Collections experience with a proven track record
A valid Matric / Grade 12 certificate
A clear criminal and credit record
Fluent in English (Xhosa, Zulu, Sotho would be an advantage)
Excellent verbal- and written communication skills
Intermediate- to advanced level computer skills (MS Word + Excel)
What’s on offer?
A good basic salary and commission
A professional working environment with a lot of support
Training and development
An amazing office that we call our home away from home
Job Type: Full-time
Apply Now
Source: Indeed
