Receptionist (Senior) wanted immediately: APPLY HERE
Sandton, Gauteng
Details
Job Title Receptionist (Senior)
Business Unit / Division Tsebo Facilities Solutions
Job Type Classification Permanent
Location – Town / City Sandton
Location – Province Gauteng
Location – Country South Africa
About Us As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimize their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management, and security, give us the edge to optimize our customers’ non-core operations, allowing them to enjoy reduced cost, risk and complexity.
Your role will be to receive all visitors in a friendly and professional manner and to promptly notify the relevant person of their visitors and proactively administer the workplace reception services in accordance with the master service agreement.
Duties & Responsibilities Operational Delivery:
Review visitor and client arrivals for the day
Attend to special arrival and meeting room requirements
Provide information about amenities, area and venues
Anticipate client needs and build rapport with clients
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
Offer assistance with meeting room technical requirements.
Report client feedback to the Helpdesk and revert to clients and visitors with resolution
Resolve complaints or escalate to the Manager when necessary
Report any building maintenance to the TFS call centre daily.
Ensure compliance with health and quality standards
Ensure all meeting rooms are set up as required by the client.
Conduct daily inspections to ensure that all chairs are in place, the meeting room is clean and cables are tidy.
Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
Ensure that all whiteboards are cleaned, whiteboard markers are working well and that an eraser is available.
Sign Condeco panels in and out as and when required.
Ensure that rooms are cleaned and tidied after each meeting.
Ensure that tables are cleared and chairs are aligned after each meeting.
Report overflowing dustbins and cleaning issues to the cleaning team on duty in your area.
Report and hand in any lost property found in meeting rooms to security.
Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.
Updating of any changes and or additional new information on contact numbers on a weekly basis
Ensure that the Front Office is strictly maintained to the company standard and ensuring that the security access protocol is upheld
Customer Focus:
Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
Interact with client to provide and process information in response to inquiries, concerns, and requests about products and services
Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
Keep up to date with business objectives within the environment
Provide advice on general changes and compliance within the workplace management framework when required
Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
Attend to and resolve all customer queries timeously or escalate when necessary
Follow up and follow through on all queries timeously
Manage conflict
Reporting:
Prepare all weekly/monthly reporting within set time frames for submission to your manager
Update and maintain all relevant records
Compile and prepare stats as and when required by your manager
Skills and Competencies • Minimum 5 years’ experience as a Receptionist in a hospitality environment.
Customer Centricity
Guest & Stakeholder Relations
Staff Management
Good telephone etiquette
Qualifications • Grade 12 (non-negotiable)
Source: Indeed