Front Desk Receptionist wanted: Salary R4 500 to R5 500 per month

Centurion, Gauteng
R4 500 – R5 500 a month

The successful candidate will be responsible for the following:

Checking guests into and out of the Hotel and dealing with general guest enquiries.
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times
Ensures full compliance to departmental SOP’s at all times
Records, processes and files accurately all information relating to in-house guests.
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets and registration details.
Allocates rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping.
Receives Guests in a manner that is polite, friendly and efficient.
Process room moves and communicate them effectively to relevant parties.
Ensures full compliance to programmes such as corporate loyalty program
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Liaises with Porters to make sure that guests’ luggage is moved from the lobby area to their room if so requested.
Ensures that the Front Office System is in accordance with the Housekeeper’s Report.
Ensures the safety and confidentiality of all guest information
Prints contingency reports per policy when requested.
Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
Adheres to the Company Credit Policy
Completes End of Shift procedures in accordance with the company policy and procedures.
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Maintains a hand over diary to communicate with the next shift

Prepares in advance for the arrival of groups
Contributes to ensuring proper records and filing systems are kept within the department
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Ensures pit checks are correctly completed

Performs additional duties as required or as requested by Rooms Division Manager, Front Office Manager or General Manager

Requirements:

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Grade 12 or equivalent required

Tertiary Qualification in Hospitality Management (Advantage)
2 years Experience in the Hospitality industry
1 year Front Office experience
Micros Fidelio Experience
Opera Experience

Unfortunately, it is not always possible to respond to all applicants. Although we shall try to contact you, should you not have heard from us by 14 February 2020, please consider your application unsuccessful.

Job Type: Full-time

Salary: R4,500.00 to R5,500.00 /month

Experience:

Front Desk: 1 year (Preferred)
Hospitality industry: 2 years (Preferred)

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Source: Indeed