Airport Customer Assistant wanted: Salary R8 000 per month

City of Johannesburg, Gauteng
R8 000 a month

We are looking for an outgoing and positive customer assistant to join our growing team. In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals. Candidates should possess a friendly demeanor, an energetic and motivated work ethic, and the ability to work well within a team environment.

Customer Assistant Duties and Responsibilities

Field incoming calls, chats, and emails in a timely manner
Identify customer needs, concerns, and questions
Provide accurate information and solutions to customer queries
Handle customer complaints in a patient and compassionate manner
Direct callers to appropriate teams andor departments as needed
Generate sales leads and forward to sales reps
Return any and all voicemails in a timely manner
Build professional relationships with customers through excellent customer service
Follow up with customers on questions and complaints
Collaborate with immediate team, as well as other teams and departments within our company, to ensure overall customer satisfaction
Meet or exceed personal and team call quotas and sales assist quotas
Follow company communication policies, procedures, and guidelines at all times
Perform every daily task with our customers satisfaction in mind

Customer Assistant Requirements and Qualifications:

High school diploma or equivalent required
Familiarity with systems a plus
Ability to meet andor exceed both call and sales assist quotas
Customer assistant experience a plus
Excellent interpersonal communication skills, both verbal and written
Fantastic phone skills plus active listening skills
Ability to interact and communicate with many different types of people, both externally with customers, and internally with company team members and departments
Energetic, motivated work ethic
Time management skills
Ability to organize and multitask
Friendly, compassionate personality.

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Source: Indeed