CONTACT CENTER AGENT required urgently: APPLY NOW

Durban, KwaZulu-Natal

Currently, we are searching for a Contact center Agent for Durban, South Africa.

Responsibilities of this Post:
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests.
Finalise calls at point of contact, where possible.
Manage time and workloads to ensure that deadlines and targets are met…
Deal with all customers in a professional manner in strict accordance with company values and standards.
Demonstrate excellent knowledge of the M&F products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer…
Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
Be personally responsible for reaching set targets.

Requirements of this Post:

Grade 12.
Relevant Post matric qualification an advantage.
Three year Call Centre experience.
Organization and Attention to Detail.
Computer literate, preferably with call centre software.
Results Orientation.

Apply Now

Source: Indeed