Call Centre Agent wanted urgently: APPLY HERE

Cape Town, Western Cape
Full-time, Permanent

Main purpose:

The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business.

Responsibilities:

Follow clear instructions and guidelines to investigate, resolve and process high volume customer inquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
Operate customer-related information systems to the required standard maintaining accurate and secure records
Understand and adhere to the company and department standards, policies and procedures
Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed

Qualifications:

A Matric/Grade 12 Certificate or equivalent
Minimum 12 months experience in a customer service role

Skills:

Customer service
Problem-solving and decision-making skills
Adapt to change quickly, in a fast-paced environment
Teamwork

Job Types: Full-time, Permanent

Experience:

customer service: 1 year (Preferred)

Apply Now

Source: Indeed