Customer Service Agents urgently wanted: Salary R9 500 per month
City of Johannesburg, Gauteng
R9 500 a month
In an ongoing effort to deliver the very best services to our clients, we’ve made a number of positions available. If you feel you meet the requirements and would like to join our dynamic team, don’t hesitate to contact us.
Call Centre Agents
Department
Call Centre
Reports to
Head of Call Centre
Main objective
We are looking for self-motivated Call Centre Agents inbound and outbound to join our young dynamic Team. You should be confident in your ability to activate and promote company products to existing and new customers. Please note that shift work is involved in having own transport would be an advantage.
Key performance areas:
To meet and exceed daily and weekly objectives and targets
Ensure that more complex customer issues are followed up and resolved in a timely manner
Offer customers new promotions
Proactively develop customer relationships by maintaining contact at an appropriate level
To ensure outbound sales targets are consistently achieved
Feedback recurring customer issues to Team Leader and relevant internal department, where applicable
Contribute to the ongoing development and improvement of the customer experience
First point of contact for most customers must act as an ambassador for the company
Updating System and recording customer responses
Qualifications:
Grade 12 Diploma
Skills And Attributes
Must have at least 6 months experience in a customer service telesales role, ideally in a Call Centre environment and dealing with high-value customers
Must have worked to targets and objectives
Experience in using Microsoft Word, Excel and the Internet
Excellent verbal and written communication skills in English and another language
Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
High level of sales flair, with a proven ability to see problems through to their resolution
Able to efficiently handle objections
Results-driven and passionate about attaining targets
Apply Now
Source: Indeed
