Call Centre Agent wanted immediately: APPLY NOW
Admin, Office & Support, Gauteng Kempton Park
Market Related – Monthly
Safair Operations, operating as FlySafair has vacancies for Call Centre Agents at our Head Office in Bonaero Park. The successful applicants will report to the Manager: Customer Care Centre through the Assistant Manager: Customer Care Centre.
RESPONSIBILITIES:
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information;
Communicate with customers both verbally and in writing.
REQUIREMENTS:
Grade 12;
One (1) to four (4) years’ experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Valid Covid-19 vaccination card;
Excellent communication in English – speak, read and write;
Solid computer literacy;
Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
SHIFTS:
07:00 – 16:00
08:00 – 17:00
09:00 – 18:00
10:00 – 19:00
Includes weekends and public holidays.
PERSONAL ATTRIBUTES:
Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills;
Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections;
Customer-focused and service orientated.
APPLICATION GUIDELINE:
No external email applications will be considered;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
Ad Visible Until 30 November 2021
Ref: JHB000461/SA
Vacancy Type: Contract
Apply Now
-Indeed