Connect with us

Hi, what are you looking for?

General Jobs

Service Desk Agent wanted urgently: Salary R14 000 to R17 000 per month

Now Hiring

Service Desk Agent wanted urgently: Salary R14 000 to R17 000 per month

Job Type: Full-time

Purpose:

· To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer.

Main Responsibilities:

· First point of contact for customers end-users during the scheduled shift period

· Provide 1st-level IT support telephonically and/or via remote takeover

· Adhere to the KPIs and SLAs agreed with the customer

· Ownership of all tickets throughout the ticket lifecycle

· Directly reporting into the allocated TL for the account and will be working closely with him/her towards one common goal, customer service excellence

· Responsible for following established IT processes and supporting new ones.

· Ensure all technical workarounds, solutions are documented and published on the Knowledge Base

· Queue management, trend recognition and assignments of Tasks

· Adhere to Company policies

Experience Required

· 1-3 years’ IT Service Desk Experience on 1st level support

· Advanced Technical Trouble Shooting Experience

Qualifications

· A+ (min Desired)

· N+ (min Desired)

· MCSE (Wish)

· ITIL® foundation

· SDI – Service Desk Analyst Certified

· Any other ITIL Intermediate Courses

The successful candidate must:

· Be able to manage under pressure and lead by example

· Communicate in a professional manner i.e., verbally and written, English

· Possess excellent knowledge of customer processes and activities

· Be professional

· Be well English spoken

· Possess a positive and passionate mind-set

· Display the ability to work proactively with little direct supervision

· A team player

· Be punctual

· Have a flexible approach to work and problem solving

· Be detailed oriented

· Be willing to work Shifts/Weekends/Public Holidays

Job Type: Full-time

Salary: R14,000.00 – R17,000.00 per month

Ability to commute/relocate:

Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

IT Service Desk: 2 years (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Required)
Overnight Shift (Required)

Application Deadline: 2023/08/31

Apply Now

-Indeed

You May Also Like

General Jobs

Packer wanted immediately: APPLY NOW Job type: Full-time Packer Duties: Collect all packaging required before starting the packing process. Check for any protruding nails...

General Jobs

Cable Jointer required immediately: APPLY HERE Full job description There is an immediate vacancy in Sandton, Gauteng for a Cable Jointer (Electrical) Closing Date:...

Sales and Telemarketing Jobs

Sales/Showroom Manager needed urgently: Salary R12 500 per month Full job description Sales consultant/manager required for our Sandton furniture showroom. The position entails running...

Sales and Telemarketing Jobs

National Sales Manager urgently needed: Salary R300 000 to R600 000 per year South Africa Permanent R300 000 – R600 000 a year 9...

Copyright © 2020 ZoxPress Theme. Theme by MVP Themes, powered by WordPress.