Call Center Agent wanted urgently: APPLY NOW

Bellville, Western Cape 7530
Job Description

KEY RESPONSIBILITIES WILL INCLUDE:

Call and Email Response Handling

Responding to customer queries or inquiries via telephone and email
Obtaining and evaluating all relevant information to handle product and service inquiries
Analyzing and interpreting data on the available systems to resolve customer queries
Recording details of inquiries, comments, and complaints.

Order & Payment Processing:

Providing pricing and delivery information
Performing customer verifications
Setting up new customer accounts
Processing orders, applications, and requests

WE ARE LOOKING FOR INDIVIDUALS WHO:

Have:

Excellent command of the English language (customers are mostly UK-based)
Outstanding verbal and written communication skills
A clear understanding of how Quality works and how to maintain a good standard.
Sound listening and problem-solving skills
A strong customer-service orientation
High attention to detail and accuracy

Are able to:

Learn and master new information and multiple processes quickly
Effectively share knowledge and expertise with customers
Analyze and interpret information
Multi-task and cope with high volumes of work
Be a team player and to work in an open-plan environment
Work the following hours: (UK Hours)
10h00 to 20h00 (Monday to Saturday) – must have own transport

Qualifications:
Grade 12 Certificate

Additional Information:
Relevant working experience in a similar role, within a multi-channel (Voice & Email) customer service /contact centre environment

Previous experience in both call handling and email correspondence is an essential requirement.

Apply Now

Source: Indeed