Service Desk Agent wanted urgently: Salary R14 000 to R17 000 per month
Job Type: Full-time
Purpose:
· To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer.
Main Responsibilities:
· First point of contact for customers end-users during the scheduled shift period
· Provide 1st-level IT support telephonically and/or via remote takeover
· Adhere to the KPIs and SLAs agreed with the customer
· Ownership of all tickets throughout the ticket lifecycle
· Directly reporting into the allocated TL for the account and will be working closely with him/her towards one common goal, customer service excellence
· Responsible for following established IT processes and supporting new ones.
· Ensure all technical workarounds, solutions are documented and published on the Knowledge Base
· Queue management, trend recognition and assignments of Tasks
· Adhere to Company policies
Experience Required
· 1-3 years’ IT Service Desk Experience on 1st level support
· Advanced Technical Trouble Shooting Experience
Qualifications
· A+ (min Desired)
· N+ (min Desired)
· MCSE (Wish)
· ITIL® foundation
· SDI – Service Desk Analyst Certified
· Any other ITIL Intermediate Courses
The successful candidate must:
· Be able to manage under pressure and lead by example
· Communicate in a professional manner i.e., verbally and written, English
· Possess excellent knowledge of customer processes and activities
· Be professional
· Be well English spoken
· Possess a positive and passionate mind-set
· Display the ability to work proactively with little direct supervision
· A team player
· Be punctual
· Have a flexible approach to work and problem solving
· Be detailed oriented
· Be willing to work Shifts/Weekends/Public Holidays
Job Type: Full-time
Salary: R14,000.00 – R17,000.00 per month
Ability to commute/relocate:
Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience:
IT Service Desk: 2 years (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Required)
Overnight Shift (Required)
Application Deadline: 2023/08/31
Apply Now
-Indeed
