Service Controller urgently wanted: APPLY HERE

Westville, KwaZulu-Natal

Duties and Responsibilities

Log service calls
Deal with customer queries
Identifying correct fault diagnosis
Accurately load information on the OMD system
Data capturing
Processing quotations and invoices
Coordinate technicians
Document filing
Booking installations for technicians
Constant communication with the technicians
Liaise with suppliers
Liaise with clients
Liaise with the director
Create purchase orders
Run day to day duties of the office
Perform any other duties as assigned from time to time

Work Experience and Skills:

Minimum 2 years’ experience as a Service Controller
Grade 12 qualification
Strong in Microsoft word & excel
Must have OA/Telecoms industry experience
Excellent customer service experience
Telephone and email etiquette
Timeous handing of administrative duties & completion of work
Must be able to handle stress within a highly pressurized environment
Strong organizational skills
Excellent communication skills
Good time management skills

Job Type: Full-time

Experience:

customer service: 2 years (Preferred)

Apply Now

Source: Indeed