Administrator wanted immediately: Salary R10 000 to R15 000 per month
The Academic Institute of Excellence (AIE)is the amalgamation of a family of outstanding educational brands that represent some of SA’s leading learning institutes including The Draughting Academy, The Engineering Academy, The Business Academy, The IT Academy, Learn3D and Concept Interactive, making us one of South Africa’s largest Private Education and Training institutions offering a variety of qualifications and programmes in the Draughting and Design, Engineering, Business and Entrepreneurship, Computer Science and Technology, Arts and Graphic Design fields (www.aie.ac).
Known for our innovative approach to quality education, our focus on excellence in delivery and modern technological approach, we are now one family; proud of our brands, people and students.
The institute has a job opening for a Qualifications Coordinator within our Student Support department. It is the mission of our student support department to deliver quality, personalized academic supporting services to each individual for a successful and satisfactory academic journey.
A Qualification Coordinator is a highly motivated individual with a passion for customer service that will be responsible for managing the academic health of students and assigned qualifications and pre-empt possible problems by evaluating individual student and class performance, to successfully support them completing their studies with us.
Principal Duties and Responsibilities:
Ensure that the student portal is ready for each new intake in terms of subject information.
Create and maintain timetables for the various qualifications which you will be responsible for.
Assigning Lecturers to specific subjects.
Ensure making of assessments were completed by the lectures and submitted within the specified time frame.
Ensure that students studying NQF qualifications are registered on the necessary SETA platforms and results are captured.
Ensure that students create the portfolio of evidence correctly that should be submitted for moderation to the relevant SETA.
Preparation and submission of incident reports to the Student Support Manager to ensure issues are raised and resolved within the 24 hours as per our policy.
Prepare and send through communication on the student portal which includes, but not limited to, announcements, subject related information and general communication.
Load assessments on the student portal.
Assisting with re-registration process of students.
Arranging for additional tutoring or resources where deemed necessary.
Maintaining contact with the students assigned to him/her and judging overall academic health and contentment.
Recognising and noting possible problems in advance and suggesting solutions.
Recognising patterns of problems and pre-empting the problem by providing and managing implementation of solutions.
Be willing to go beyond expectations to ensure students are satisfied.
Work with individuals and provide possible solution to problems they experience in coping with work load and academic pace.
Position Application Requirements:
Grade 12 with full Mathematics.
Diploma/Degree in Business Administration or related field on a minimum of a NQF5 level.
2 years’ experience in a position with multiple responsibilities.
Must be fully bi-lingual in both English and Afrikaans.
Above average ability to understand, use and learn new technology.
Advanced understanding of business processes, the analysis and optimization thereof.
Advanced computer and office programs literacy.
Behavioural Competencies Requirements
Must be able to work under pressure.
Excellent attention to detail.
Be innovative in solving problems and apply creative solution for efficient resolutions.
Comfortable interacting with external clients and suppliers at senior level.
Professional phone and email etiquette.
Excellent communication and people skills.
People Centricity – Respectful and helpful nature when dealing with clients, peers and colleagues.
Urgency – The position requires decisiveness, quick response and fast action.
Self-Control – The ability to govern one’s emotions and reactions is a key part of customer service
Demonstrated ability to work independently with minimal supervision.
Ability to assess a situation to determine the severity of a problem and escalate when required
NOTE: all applicants will be subject to a behavioural and skills based competency test in all areas as indicated above.
Position Type: Permanent
Job Type: Full-time
Job Type: Full-time
Salary: R10,000.00 to R15,000.00 /month
Administrative: 2 years (Preferred)
Academic Institution: 2 years (Required)
Afrikaans and English (Required)