Area Manager wanted immediately: Salary R15 000 to R25 000 Per Month (Negotiable)
Employer: Unique Personnel
The Area Manager is responsible to provide effective leadership and management of outlet operations in order to ensure outlets are operated efficiently according to Group policies. This role is further responsible to actively monitor all outlet operations and provide support and guidance with regards to operational efficiencies, customer service and product marketing implementation success to ensure achievement of operational and business objectives.
Manage Operational Efficiencies Ensure efficient and professional operations Implement the standards and procedures according to which activities must be performed, including operation and maintenance of all equipment Ensure under-serviced area are identified for new development Ensure efficiencies per branch is achieved Ensure that branches are maintained and run in accordance with all branding Design effective communication mechanism to ensure frequent feedback and close relationships with all relevant departments to enable open interaction and operational collaboration
Prepare periodic reports on the operations of all outlets and management resources Ensure all Promotions are executed efficiently and effectively in stores Sports Betting Outlet Staff Management Effectively recruit, induct, lead, manage, train and develop Sports Betting Outlet staff and take overall responsibility in this regard for all Sports Betting Outlet staff Ensure the effective management of all Sports Betting staff to ensure adequate staffing levels within the appointed area of responsibility.
Provide support to staff so they can develop their skills in the role and to achieve growth in sales Ensure that all performance issues, and other issues within the Sports Betting outlet environment are addressed in an appropriate and timely manner Effectively communicate with all Sports Betting Management and outlet staff, cascading information as relevant Inspire the Outlet Management, staff and customers in the area in order to realise the maximum growth potential Take responsibility for personal and professional development Provide leadership, guidance and advice to subordinates
Ensure Performance appraisals are completed as per standard operating procedure Ensure development of plans are in place to enhance performance Manage and develop staff including a succession plan Manage staff discipline in line with Group’s Disciplinary Code and in collaboration with Group IR Department Implement and monitor standard procedures and Brand Management Uphold the reputation of client by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, vendors and staff In close liaison with the Marketing Division, manage the marketing, implementation and roll-out of promotions within Group Sports Betting Outlets in the appointed Area of responsibility Promote a customer care approach within the Sports Betting business, investigating complaints or issues of poor customer care, both timely and efficiently Actively promote the relevant Group Sports Betting brand in local communities Manage Customer Service Show a significant improvement in customer service Put plans into place with each branch to monitor and improve customer service, paying attention to branch manager focus, information dissemination and staff rostering
Monitor customer satisfaction through on-going direct interaction with the customers, close liaison with customer care and use of the suggestion box and activity books Hold regular meetings with Branch Managers to facilitate effective communication and implementation of customer service interventions/initiatives Ensure timely, corrective action is taken in all cases and resolve customer queries within 5 working days while monitoring the cases Create a sense of urgency Show integrity in dealings with others Show commitment to excellence Promote and implement innovation Strive for excellence in customer service Actively recognize the importance of people
NB: The Company fully subscribes to the principles of the Employment Equity Act.
National Business Administration Diploma 3- 5 years’ experience in a Sports Betting and/or Retail environment Business Acumen: Knowledge and understanding of the principles of business, the application thereof, the opportunities within business and the seizure of such opportunities Directing and Controlling: Ability to brief and initiate the various planned work processes and then to control these through the management of staff. Company policies and procedures: Sound understanding and working knowledge of the Betting & Games policies and procedures Corporate Identity: Knowledge and understanding of the corporate identity of the organization and the governance mechanisms utilized to govern the corporate identity Influence: Ability to use interpersonal skills to inspire/guide individuals towards goal achievement, changing behaviour to accomplish tasks, deal with situations and the people involved.
Ability to recognize trends or associations between data. Identifies strengths, weaknesses, opportunities and threats associated with a product, service, process or procedures Negotiation:
Ability to effectively explore alternatives and positions to reach outcomes than gain the support and acceptance of all parties Problem Solving:
Ability to identify, analyze and solve problems and issues in a timely and effective manner Be able to work with numbers and profitability
Apply before Saturday, November 9, 2019 – 31 Days left
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