Home Admin Jobs Bank Admin and Teller wanted Immediately: APPLY HERE

Bank Admin and Teller wanted Immediately: APPLY HERE

Bank Admin

Bank Admin and Teller wanted Immediately: APPLY HERE
Vacancy Details
Employer: Adcorp
Accountability: Execute cash & related transactions

 Throughout each day, balance, control and manage the cash float by checking the

amount of cash at the teller station and requesting the restocking or repatriation of

cash when prescribed cash limits are reached

 Dispense and receive physical cash, cheques, travellers cheques, drafts and other

financial instruments over the counter to walk in customers

 Process and encash cheques presented by customers for deposit or payout after

checking identification, account details and other prescribed controls. Be vigilant for


fraudulent or suspicious activities and report all concerns to the team leader or branch

manager before processing the transaction or dispensing the cash

 Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the

ID Buddy to prevent fraud.

 Refer any transactions in excess of teller mandate limits to a mandated official and / or

line manager for authorisation

 Capture all transactions on the Bank system and ensure that all transactions are

properly authorised before finalising the processing

 Carefully count all cash received or dispensed to ensure that errors are avoided by

making use of the applicable cash counting equipment in your branch

 Reconcile own cash at the beginning and end of each day as well as when cash is

restocked during the day. Prepare reconciliation reports for audit and management

review purposes

 Ensure that journals are processed to recover charges for manual transactions

processed for customers

 Ensure adherence to the SARB minimum requirements

Accountability: Customer Service

 Provide advice to customers on the cash and other transactions processes to ensure the

smooth flow of transactions

 Exhaust all attempts to resolve customer enquiries before escalating to other

departments or the line manager

 Provide Regular feedback to customers on the progress of their enquiries

 Explain the Bank’s procedures, security requirements (such as ID requirements when

transacting) as well as service offerings available to customers

 Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate

feedback to improve service to customers

 Guide customers on how to correctly complete transaction documentation such as

deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of

these documents

 Ensure accuracy and efficiency when engaging with the customer. Ensure friendly,

focussed customer interaction at all times

 Portray a professional image and ensure that personal appearance conforms to Absa

Corporate Image standards

 Ensure adherence to the Corporate Wear policy

 Maintain a neat and tidy workstation at all times

 Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to

the branch opening.

 Regularly read the pricing documents relating to Teller transactions to assist clients

with better solutions for their transactions and also benefit at the end of the day

 Adhere to the policy and procedure on the issuing of pins and statements in order to

solution the customer at point of contact.

 Ensure migration of clients with CW transactions less than R4000 and CD of less than

R8000 to Digital & Self-help channels and provide the necessary assistance.

 Maintain speed and agility at all times when assisting clients in order to minimise

shortages and surpluses.

 Market products by giving out booklets or pamphlets to customers drawing large


amounts of money and educate them of alternative ways on transacting.

 Educate customers on the use of the Internet Kiosk.

Accountability: : Identifying sales leads

 Identify and action sales leads (teller prompts) and cross selling opportunities

 Explain the campaign details, during sales campaigns in brief and direct to clients to

Sales Consultants for further information

 Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of

leads to contribute to Branch Sales

 Take responsibility of own sales targets and assist daily by providing client solutioning

according to their product needs

 Capture all other leads on SMD once agreed by client

 Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Accountability: Compliance to legislative requirements and internal processes

 Open & close the branch safe according to the Bank’s procedures, including physically

securing the safe according to required procedures

 Conduct cash counts and visual checks as assigned by the line manager from time to


 Ensure that all transaction records are kept and / or mailed in accordance with Bank


 Keep transactions records available for control purposes

 Before processing transactions, verify that all information is accurate and complete in

accordance with the Bank’s procedure. Refer any concerns to the line manager for

follow up and decision making on whether to proceed

 Follow cash management procedures and limits as prescribed

 Familiarise with content of all communication, i.e. circulars, bulletings, risk day

agenda’s and alerts, etc.

 Adhere to prescribed control measures to prevent fraud, losses and shortages

 Report suspicious transactions as per Money Laundering control frameworks

 Complete and maintain applicable registers (Teller and Key registers)

 Adhere to safety and security procedures and follow prescribed instructions in event of


 Cubicles, teller drawers and workstations to be kept locked when leaving workstation

 Follow off-line procedures and comply with all regulatory and compliance


 Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards

in line with policies and procedures

 Up skill your knowledge regularly with policies and procedures regarding your daily

teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud

 Ensure up-skilling on fault reporting and testing processes & procedures of Equipment

used at teller environment i.e. note & coin counters, TCR Machines, etc.

 Adhere to end of day procedures (ABSA 3368)


 Adhere to Branch Paper mandate when processing and / or authorising transactions,

ensure processing within correct limits & mandates

 Adhere to Logical access to system (e.g. Operator cards)

Required Skills
Candidate Requirements
Education and Experience Required

 NQF level no. 4: Grade 12

 Accounting

 Mathematics

 Minimum 1 – 2 years Cashier experience in a retail environment

 Computer literate especially on the numerical side

Knowledge & Skills: (Maximum of 6)

 Knowledge of ABSA brand, market positioning, Mission, Vision & Values

 Relevant regulatory requirements affecting the business: FICA, FIAS, COBP, CCP, ML,

Bank Admin

 Knowledge of Audit requirements

 Knowledge of ABSA generic policies and procedures

 Knowledge of Branch Operations workflow

 Fraud Awareness knowledge

 Knowledge about security policies, storage and usage of critical and confidential


 Ability to identify & react to risk situations

 ABSA systems (EOS, FBSS, ESS, MDT, SPMS, MDT, Intranet, Internet, E-Mail, etc.)

 Knowledge of the features & benefits of products

 Excellent communication skills, especially verbal

 Ability to work accurately with figures

 Knowledge of the pricing model for products

 Knowledge of the various Customer Segments and service standards

 Competitor product knowledge

Competencies: (Maximum of 8 competencies)

 Working with people

 Planning and organising

 Delivering results and meeting customer expectations

 Applying expertise and technology

 Following instructions & procedures

Coping with pressure and setbacks

Apply before Sunday, March 24, 2019 – 39 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.


Source: careers24