Bee Assistant General Manager wanted: Salary R15 000 per month
R15 000 a month
The hotel is a boutique hotel in Mpumalanga/Gauteng outskirts, the most expensive in the area, yet extremely preferred of all the establishments. The reason for the higher price is because our establishment consists only of suites, which all have a bedroom, kitchen, full bathroom, a study and a lounge. 3 of our units have the alternative of a fitness and recreation room. All suites can be converted to have 2 bedrooms. It is a unique offering. We have a return rate of 95%, so a lot of our guests are return guests. In the transition of general management, we wish to maintain the exceptional care of guest relations and stakeholder engagement, if not, improve on it. For the last 3 months we have experienced weeks in succession of full capacity, where we host between 26-40 people during occupancy. Furthermore, We are looking for someone who demonstrates competence in the area of managing people and inventory. Someone who has a high level of comprehension for the change in one decision and how it affects other decisions is desired.
The Assistant General Manager assists the manager in the operation of the establishment. This includes, but is not limited to recruitment and management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The General Manager will be supported by subordinates that are responsible for key functions of the operation. The responsibility of this role directly affects Guests and whether they return to the establishment. They oversee phone reservations and room assignments, greets and registers guests and fulfils requests for special services, such as meetings or transportation. They deal with any customer problems, and may offer discounts, adjustments to bills or complimentary rooms to compensate for inconvenience. They also meet with other department managers, such as marketing and revenue, to find ways of improving the guest experience. The assistant manager should add value and assist in implementing end-to-end processes from check-in to check-out.
The primary commitment is customer service from application stage to check out, because their efforts directly affect tenants and whether they return to the establishment. Manages the general operation of the Front Office e.g. Reception, Reservations, Concierge, Switchboard and Night Manager.
The assistant manager should add value and assist in implementing end-to-end processes from check-in to check-out. The manager oversees phone reservations and room assignments, greets and registers guests and fulfils requests for special services, such as meetings or transportation. She deals with any customer problems, and may offer discounts, adjustments to bills or complimentary rooms to compensate for inconvenience. She also meets with other department managers, such as marketing and revenue, to find ways of improving the guest experience.
The Assistant General Manager is the first port of call for any guest related matters and therefore the scope is wide. Below is an overview of the daily responsibilities of the Assitant General Manager:
Management of the day to day operation of the establishment. This includes, but is not limited to:
Identification of Human Resources
Management and training of hotel staff
Upkeep and sanitary standards of hotel facilities
Guest satisfaction and customer service to the highest of standards.
Implementation of systems
Administrative and financial consideration in relation to the hotel
Ensuring synergies with other departments to add value to the client experience.
Management of security and third-party service providers on site.
Supervises and executes on various front office, housekeeping, maintenance and reservations departments.
Managing and controlling all aspects of the Hotel’s Operation to the required standards within the agreed budgetary limits and parameters and ensuring guest satisfaction and profit maximization.
Ensuring professional and effective running of the day-to-day Rooms operation in accordance with all Suites Service Standards and in line with 5-star hotels requirement.
Responsible for short and long-term planning and day-to-day operations of the rooms and related areas.
Manage expenses/margins within approved budget constraints.
Ensure that the establishment is well resourced. This includes Human Capital and all other resources required for the establishment to function.
Management, training, supervision and scheduling of staff
Manage and ensure excellent service with external service providers and staff.
Running a comprehensive Induction programme for all new staff.
Answer the phone at the front desk to attend to current and prospective guest needs.
Book reservations as required.
Greet and receive guests and ensure excellent check ins and check out of guests.
Recording and administering arrivals and departures.
Ensure correct invoicing of services provided,
Schedule special services when required by guests i.e. concierge service, driver, boardroom booking.
Be well informed to communicate and refer guests to local amenities e.g. local malls, hospitals etc.
Keep record and attend to guest requests and complaints politely and professionally..
Ensure excellent servicing of clients throughout their stay.
Manage correspondence with clients and Head Office.
Excellent problem solving and project management skills
Skills and Requirements
This position is available only to Black Females. Minimum 2-3 years within similar position. Strong value system, Hard Working, Confidence, Excellence, Respect and Authentic. Honesty and integrity, Stress management skills, Mental alertness, Good Judgement, wise Highly Motivated, Ability to perform under pressure, Ability to Manage irate clients, Competent at filing and updating records Demonstrated ability to work independently and as part of a team. Proficient in writing and handling business correspondence. Proven written and verbal communication skills in English Solid knowhow of general office procedures. Basic Microsoft Office software (Outlook, MS Word, Excel, PowerPoint), Opera Hotel Management Software
Matric. Hotel Management Diploma – Advantage