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Billing and Membership Manager needed: APPLY NOW

Billing Manager

Billing and Membership Manager needed: APPLY NOW

Sandton, Gauteng 2196
Job Description

Job Purpose

The Billing and Membership Manager manages the end-to-end billing processes, collections, membership and the day to day management of the billing team. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. They are also responsible for maintaining service level agreements across the membership teams. Attending to and resolving all internal and external queries. The Billing and Membership Manager has the responsibility of ensuring that the billing team carry out their responsibilities while keeping the team motivated and efficient.


Planning and scheduling Billing runs

Plan, schedule and control bill runs and cycle sizes / migrations
Contribute towards continuous improvement and innovation at process and procedure level
Billing supervision and coordination

Provide end-to-end supervision of the Billing processes, ensuring that all service provider corporate and consumer customers and staff are billed correctly in accordance with predefined quality assurance processes and standards
To ensure that all billing queries (telephonic / written) are attended within the agreed time period
Ensure that all invoices are printed timeously with itemised billing and statements as per customer and business requirements
Ensure that the delivery processes are adhered too
Respond to escalated queries Control credit note processing – auditing, approving and capturing as appropriate
Identify problems relating to system errors and escalate to the relevant department
Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance Cost control
Control the staff billing function in respect to activation’s, deactivation’s, billing, collections, queries, and services
Generate and prepare monthly reports as required by management
Manage relationships with other supervisors/managers/staff within the Customer Services environment who depend on Billing Operations for internal service/query resolution
Generation, sign-off, and payment of broker commission statements
Sign off and payment of refunds
Refunds and the reconciliations
Commission management, end to end
Debit order collections and reconciliations
Membership listings – Brokers
Annual rate increases, renewals, and processes
Process and procedure effectiveness

Resolve billing issues and queries timeously, ensuring appropriate corrective action
Maintain and manage all stakeholder relationships
Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
Ensure that workflow continues without interruption

Ensure that expenditure remains within budget limits, control costs through the appropriate choices of low-cost processes and procedures
Identify areas where the money is lost and seek ways to reduce expenditure where possible

Manage membership processes and procedure
Oversee all policyholders receive their policies within the stipulated time-frames
Ensure that all received applications forms are accurately captured and on time
Ensure that amendments on existing policies are processed on the system as per clients requests with accuracy.
Efficient administration of all policies in terms of quality assurance
Promote the wellbeing of the membership department individually and collectively
Managing and coaching the team.
Efficient management of the department’s performance ensuring staff is available at all times
Prepare for and manage the audit process of the department
Manage and or improve on workflow processes to ensure efficiencies
Ensure continuous improvement in all areas in the department to ensure the efficient administration
Reporting on key membership and developments metrics on a daily, weekly and monthly basis
People and Team Management

People and team management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas
Coaching and peer to peer learning




3-5 years’ experience as a Billing and Debt Management Team Leader

Credit control and Billing experience

Reconciliation experience


Healthcare Industry Knowledge





Finance Related Qualification



Computer literate, Microsoft Access


Advanced Excel Skills

Additional Information

Personal Attributes

Action Orientated
Communication Skills
Simple Writing Skills
Manages Complexity
Problem Solving Skills
Creative Thinking
Decision Making Skills
Efficient and Effective Mindset
Financial Acumen
Planning and Organisation
Resilient and adaptive
Significance and values orientated

Apply Now

Source: Indeed