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Call Center Agent Needed: APPLY HERE

Call Center agents

Call Center Agent Needed: APPLY HERE
Vacancy Details
Employer: ITHUBA Holdings Proprietary Limited
Zamani is seeking energetic and reliable professionals to join our team as Call Centre Representatives. The successful candidates will be responsible for answering incoming customer calls, using company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Centre Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a passion for sport, commitment to customer satisfaction and an ability to make quick and accurate decisions.

Call Center agents

Your role:

Answer incoming customer phone calls and take appropriate action for each call

Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Input data into the company computer platform to keep each customer record updated

Required Skills
call centre : 2 to 3 years
Candidate Requirements
What you need:

Matric – Grade 12 Certificate essential
Customer Relations Diploma or Degree (An advantage)
2 Yrs Betting experience (ideal)
3 to 6 months Call Centre experience
Customer Service Experience (Call Centre)

Apply before Sunday, April 7, 2019 – 37 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.


Source: careers24