Contact Centre Agent urgently wanted: Apply Here

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Contact Centre Agent urgently wanted: Apply Here

Key Responsibility Areas:

Include but not limited to

Second line contact to customers for all testing request / query types;

Basic product support;
Arrange, dispatch and coordinate technical attendances;
Fault logging and case management;
Central information agent for field resources.
Job Requirements:

Educational requirements & experience needed:

Matric;
Training will be provided;
Call centre related certification will be an advantage

Core Technical Competencies:

Essentials

Advantageous

2 year call centre experience;
Computer literate
Team player
Microsoft Office tools (Outlook & Excel)
Experience pertaining to fleet management tracking systems and software

Competency / experience in Microsoft Dynamics CRM;
Experience in field staff dispatch / control room

Apply Now

Source: Indeed

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