Client Care Centre Team Leader wanted: Apply Here


Client Care Centre Team Leader wanted: Apply Here

Overall purpose of the position:

The Team Leader: Client Care Centre will be responsible for the supervision of a team of Service Consultants. This will include the day-to-day operations of the department, to oversee activities and to ensure that underwriting requests are resolved in accordance with the company underwriting guidelines and procedures.

Job Specifications:

Supervise a team of Service Consultants
Identify the training and development needs of staff
Motivate staff and promote positive team dynamics
Responsible to manage the attendance and attendance register of the team
In conjunction with the Underwriting Manager, responsible to monitor team performance
Coordinate daily utilisation, ensure SLA’s are maintained and manage outstanding JIRA’s
Effectively manage, support and maintain healthy relationships with internal and external stakeholders
Support the team by getting involved in disputes and complex queries
Assist in decision making to retain existing clients
Focus and assist in achieving the company’s organic growth objectives (Endorsement/Renewals/VAP’s)
Manage and achieve due dates of Ad Hoc projects that may arise from time to time
Monthly reporting analysis of data and improve reporting function
Ensuring that deadlines are met and high TCF principles are maintained
Follow through of financial processes (Refunds)
Attract, motivate, coach and develop team members in building a high performance culture

Qualifications and Experience:

Full NQF Level 4 Short Term Insurance qualification or minimum credits are required by FAIS regulations
Successfully completed the RE Examination Level 1 (Representatives)
A minimum of five (5) years’ working experience within the insurance industry, specifically within a client care or underwriting environment
A minimum of three (3) years’ personal lines experience


Very good communication skills (both written and verbal – English and Afrikaans)
Very good interpersonal skills
Good problem solving and negotiating skills
Good policy, product and systems knowledge
Solutions orientated and deadline driven
High stress tolerance and resilience

Apply Now

Source: Indeed

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