Client Liaison Consultant D wanted: APPLY HERE
About us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets
experience and qualifications
Grade 12 or relevant tertiary qualification.
2 year Customer Care/ Call Centre environment experience
Experience of dealing with high level customer queries in a Customer Care environment.
It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable
Achieve net profit growth for business
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Manage existing clients and grow portfolio through making contact and generating leads
Manage the growth of active customer Account Base to increase client base
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
Maximise Business Portfolio cross sell opportunities and strengthen client relationships
Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Enter all Qualified leads into the sales pipeline and maintain on a daily basis
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies