Client Service Consultant needed immediately: Apply Now
What will you do?
CLIENT SERVICE CONSULTANT
POSITION JOB GRADE: 10
Santam PLCC- Policy Maintenance Admin department has a position available for a Client Service Consultant who will be based in Auckland Park.
To offer world-class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.
Accurately capture client information on the relevant system.
Execute client requests within the agreed timeframes, quality standards and legislation.
Handle all the administrative tasks according to agreed standards and turnaround times.
Engage with client in a client centricity manner.
Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
Ensuring client service level agreements are met and exceeded.
Excellent time management skills.
Consistent achievement of agreed productivity.
QUALIFICATIONS AND EXPERIENCE
Matric certificate or equivalent qualification
FAIS compliant (30 credits NQF level 4)
Regulatory Exam (RE 5)
Experience in short term insurance
Previous email experience
Clear criminal and credit record
Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
Willing to work shifts as well as overtime
Clean track record in terms of adherence to Quality star standard and Compliance
Consistent target achievement
Computer literate (MS Office package)
Deadline and results-driven
Drive for results
Customer Service Orientation Our commitment to transformation
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity.
This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.