Commercial Sales Consultant wanted urgently: APPLY HERE
Constantia Kloof, Gauteng
Wealth Sales & Distribution
To establish and maintain excellent business relationships with underwriters, branches, internal and external customers and in the process provide a high level of satisfaction by giving effective quality service.
The primary function of a commercial sales consultant is to identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of and insurance product or service.
Guides a potential customer to discover their specific needs and then offer the best possible solution to ensure their needs are fulfilled, exploring the conversation to identify cross-selling opportunities.
To promote a professional image when dealing with customers in accordance with the corporate values of SBSA.
To ensure timeous and accurate validation and capture of policies and issue closings or confirmations on new business written.
Sales consultant should maintain contacts and build lasting relationships based on trust and integrity within the branch network to ensure that SBIB is a first point of contact for all Commercial new business leads.
Must be willing to work Saturdays.
The successful individual must be self-driven in order to meet targets.
Meeting and exceeding sales targets
Ensure that customers understand the after sales requirements
Ensure that products and services meet with the clients
Proactively contacts new and existing clients with the intention of cross-selling and retaining existing clients.
Providing excellent interaction with the client during the sale process.
Ensure that proper record-keeping procedure are adhered to with reference to all quotes and sales in line with the FAIS requirements
Remain updated on product knowledge
Seek opportunities to consistently learn and train Develop creative sales techniques, in line with the Compliance and FAIS requirements within the call centre ensure that you are familiar with the training and development that takes place within the organization
Grow existing client base
The sales process should be a continuous educational discussion around the needs of the customer and the benefits to support those needs Ensure that all the minimum requirements communicated by the insurer is met prior to policy acceptance by client
To provide a high level of satisfaction by giving effective quality service to all our customers by explaining information to customers e.g. Pro-rata premium, debit order procedures, etc.,
Ability to make the correct decisions and accepts responsibility/ accountability for the decision, in cases where these decision cannot be made ensure that the relevant supervisor/manager is consulted with prior to confirming action with the client
Ensure that day-to-day e-mails and queries are attended to promptly so as to provide the client with exceptional service in line with our customer satisfaction standards
Ability to make immediate decisions in query resolution.
Constant managing of work volumes and having to initiate, strategic and crisis management wherever necessary.
Develop strong business relationship with Customers, Underwriters, SBPF and the Insurance Companies.
Ensuring all details and sums insured are correct on receipt of the new / latest valuation from SBPF.
To adhere to underwriter’s rules and business procedures
To handle queries in an efficient manner
Ensure that the quality of work especially client information captured is of a high standard i.e. Always update the customer’s details,
Maintain excellent quality of correspondence sent to customers.
Ensure information is correct before sending to the client to avoid future queries/cancellations, get the best possible rates in order to retain clients Instructions on the loading of New Business:-
After-sales service is just as important as the sale itself, ensure that confirmation of cover is sent to the finance areas/dealers as requested by the client
Ensure that all instructions to the Operations environment for new business is to be loaded within 24 hours of receiving the said request Ensure that the necessary debit order instructions are received and forwarded to the operations environment
Ensure that the sale is allocated to the point of origination i.e. bank branch, Account executive, SBVAF etc
Ensure all information provided to all internal and external customers is correct (policy wording, policy schedules, letters etc)
Ensure that the interest of bondholders, SBVAF, CIB or any other banks are noted on the system and that all relevant documents are Ensure that the correct banking details are loaded in order to prevent return debits.
System Implementation/Work Flow Assist with testing and feedback on the implementation of systems in the area.
With the implementation of new systems in the area we would need to make certain there is the least amount of exposure in terms of claims. Business Support – Liaise with the Business Support Department when system problems are experienced, Risk Management.
Use your initiative to identify potential Risk exposure in accordance with underwriters rules, take action by consulting with supervisors, managers or underwrites.
Contact customers telephonically in order to attend to written correspondence.
Educate the customer on property-related risks e.g. lack of maintenance, defective workmanship, defects in design, wear and tear, gradual deterioration noncompliance to building regulations and pre-existing damage etc.
Preferred Qualification and Experience
Certificate of Proficiency/FAIS
Commercial Product knowledge
Commercial Insurance background required
Interpersonal and negotiating skill.
Fais credits – minimum of 60 credits
4 years of experience in the Commercial Short-Term Insurance Industry
Excellent soft skills
Commercial Product knowledge
Computer literate – MS office – Excel / Word
If you do not meet the above requirements your CV will not be considered
Letter writing skills
Able to communicate at all levels
Attend to customer complaint queries efficiently and identify problems,
Constant managing of personal workload
Respond to customer reaction and attempt to find solutions to any and all issues raised by the customer within the framework of their responsibility and ability
Knowledgeable in all aspects of the company that affects or influences the department and products sold
Insurance Market Identification.