Customer Service Consultant Needed – Apply:
Please note below:
For your application to be considered, please include a written motivation starting with “SimplePay, pick me because…” as well as your CV and supporting documentation to careers[at]simplepay.co.za. Please note that All applications missing the above motivation will be excluded immediately. Only applications sent directly to the above email will be considered
SimplePay is a fast-growing small business that’s delighting an increasing number of clients every day. In order to keep doing so while we work on taking over the world of payroll software, we’re looking for an enthusiastic and experienced individual to join our team as a customer support consultant.
The role requires someone with the ability to assimilate information and apply it to different situations as well as a passion for providing clients with an exceptional experience. Training will be provided so prior knowledge of payroll is not a necessity but it will be advantageous. We’re a small team doing big things so if the idea of a dynamic and challenging work environment appeals to you, and you feel you tick the boxes below, we’d love to hear from you!
Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
Investigate billing queries and concerns
Escalate new feature requests and bugs, and assist the development team in diagnosing the issue(s)
Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher level queries involving research of tax and labour legislation.
Strong numerical ability, analytical skills and attention to detail.
Willingness/openness to learning about new tech and changes in legislation
At least one year’s experience in a customer service/support role, preferably within a tech company
Excellent written and verbal communication skills, both with clients and the rest of the team
Experience in providing support to payroll clients
Experience and / or qualifications in payroll / tax / accountancy
We’re an online payroll software company that’s changing the payroll software landscape, with clients in South Africa, Singapore and Ireland.
We’re passionate about what we do and we enjoy working with people who have ambition and drive.
We look forward to seeing your application.