Customer Service Consultant wanted immediately: APPLY NOW
Kokstad, KwaZulu-Natal
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions, and life insurance.
www.metropolitan.co.za
ROLE PURPOSE
To render comprehensive telephony and administration client service to policyholders and other internal and external customers
REQUIREMENTS
Matric / Grade 12
Tertiary qualification advantageous
3 years client service call centre experience, dealing with calls and all related admin functions in digital environment
Understanding and exposure to long term insurance industry
RESPONSIBILITIES AND WORK OUTPUTS
Handle all incoming contact mediums and all related administration received as a result of the contacts received;
Perform the task to adhere to the pay for performance requirements;
Manage and adhere to established service level agreements;
Develop and maintain productive and collaborative working relationships with peers;
Positively influence and participate in change initiatives.
Escalate client queries to the relevant department or stakeholder;
Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services;
Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets;
Provide authoritative, expertise and advice to clients and stakeholders;
Build and maintain relationships with clients and internal and external stakeholders ;
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed;
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
COMPETENCIES REQUIRED
Business Acumen
Leads Change and Innovation
Client/ Stakeholder Commitment
Drive for Results
Motivating and Inspiring Team
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
Growing Talent
DISCLAIMER
Only on-line applications submitted via our careers page will be considered.
Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.
CONTACT DETAILS
For further information please contact Peleka Mashicila who is the Recruitment Consultant dealing with this position on 087 742 4412
Please submit your application via our Careers page on www.momentummetropolitan.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
Closing Date
19 September 2019
Contact Details
Peleka Mashicila
Peleka.Mashicilia@metropolitan.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.
Apply Now
Source: Indeed
