SDG Logistics and Customer Service Manager wanted: APPLY HERE


SDG Logistics and Customer Service Manager wanted: APPLY HERE

Job Description


The Logistics Manager will be responsible for developing and driving the SDG vision with key stakeholders in the group.

This person will be a fundamental partner to the divisional leads with a focus on strategy, execution and implementation.

The successful candidate for this role is a dynamic leader with a proven track record as an effective communicator responsible for managing all functions of procurement, warehouse, logistics and customer services.


Lead the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance & customer experience
Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers
Lead, create and implement best practice logistics principles, policies and processes across the organisation to improve operational and financial performance
Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements
Provides guidance, leadership and coordination to warehouse and customer service teams
Collaborating with managers to determine and procure stock supply as needed
Lead the tracking of delivery times, transport costs and efficiency to site and customers
Develop and monitor key performance metrics to identify trends and areas for improvements
Responsible for monitoring and measuring warehouse equipment
Responsible for control of non-conforming products
Negotiate rates and contracts with transportation and logistics providers
Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency
Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities
Serve as escalation point of contact
Drive and track compliance for logistics policies and procedures
Comply with local and international laws, regulations and QMS requirements
Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports
Ensure IT systems in place are effective, maintained and accurate
Ensure metrics, reports, and process documentation is available
Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
Report on achievement of targets and identify any actions required
Other duties may be assigned to meet the needs of the business

Skills and Attributes:

Proven management skills with the ability to optimise team performance and development
Highly skilled communicator with the ability to form and maintain good relationships internally and externally
Strong interpersonal, negotiation and influencing skills
Customer focussed
Proven analytical, problem solving and organisational skills
Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities
Project management skills
Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost, production schedules and customer order fulfilment
Excellent attention to detail skills

Qualifications and Experience Levels:

Relevant business/commercial or manufacturing/engineering degree is preferred.
Prior experience of working in logistics/supply chain/transportation function within the automotive or manufacturing environment with a comprehensive knowledge of logistics processes and procedures is preferred
Strong IT systems knowledge and skills including knowledge and understanding of specialist systems such as Enterprise Resource Planning (ERP), Bill of Material (BOM) and customer data systems
Advanced Excel user
Ability to analyse and manipulate technical and complex data and provide meaningful information

Apply Now

Source: Indeed

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