Responds to incoming customer queries via all contact mediums (call, live chat and email).
Ensures that all communication with our users/clients is of the required/expected quality.
Ensures that all communication and volume received is dealt with and responded to in the required timeframe and manner.
Ensures that all customers are correctly assisted and retained.
Completes assigned out bounding tasks within the required time frame.
Assists VIP Hosts (when necessary) with French translations and / or correspondence.
Provides Team Leaders and Floor Managers with information related to customer issues.
Monitors Internal Systems and informs the Floor Manager if these systems are not operating correctly.
Enhances and improves customer experience and relationships.
Operates as part of a Team.
Correctly records all communication with our users/clients.
Correctly escalates queries to other departments (should the need arise).
2 – 3 years customer care experience – High Contact Environment
Above average English
Excellent telephonic and written communication ability
Moderate typing skills
The suitable candidate must be able to work in a shift environment that is 24/7 and able to work on weekends.
Should you not hear from us within 2 weeks of submitting your cv please consider your application unsuccessful.