Specialist Customer Systems Support wanted: Apply Here

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Specialist Customer Systems Support wanted: Apply Here

Specialist: Customer Systems Support x2

The Organization

The Video Entertainment segment of Naspers is a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. Its holding company, Naspers, is listed on the Johannesburg Stock Exchange (JSE) and has an ADR listing on the London Stock Exchange (LSE). International investors account for around 50% of its shareholder base.
An African platform operator, Video Entertainment’s expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:
Pay Television: direct-to-home satellite and digital terrestrial television services; and
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets
Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
Build its Pay TV and SVOD subscriber base
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employees

Position Name
Specialist: Customer System Supports
Position ID

Reports to
Senior Specialist: Customer Systems Support

Direct Reports
No

Division
Customer Group
Department
Customer Operations

Band
6

Org Structure

Key Customers
Internal & External

Location
South Africa, Johannesburg, Randburg

Purpose of the Position:
To install, monitor support and troubleshoot systems hardware, software and infrastructure. Participate in technical development to enable continued business functionality for the infrastructure ,provides support to the Senior Systems Specialist , the systems environment ,and related procedures in order to adhere and achieve organisational requirements.

Key Performance Objectives
Tasks

Systems Administration
Administer and support system applications and databases
Administer, maintain, co-ordinate & gathering of requirements of hardware and software for Customer Care systems
Project participation and co –ordination in fulfilling of requirements
Participate in developing and maintaining backup procedures and storage strategies
Provide backup for the Principal Specialist as and when required
Train and support users on the system
Monitor and test of the system performance
Ensure reduced customer disruption through optimized customer technologies
Work with VE Group technology to have an understanding of system interdependencies, and knowledge of which data technology to rely on for specific data and informed mapping of data flows
Support Senior Specialist in the support of POC; experiment design; machine learning; AI and Product Architecture teams for informed proactivity.
Involvement in the relevant budget discussions

Query Resolution
Provide first line application support and escalation resolution.
Manage user security access to assigned systems, related records, and documents.
Provide after hours on-call coverage

Qualifications:
Degree in IT

Experience:
Preferred
A minimum of 3-5 system administration experience
Knowledge of Intel-based computer systems, Ethernet, TCP\IP networking systems, Windows network environments, MS .NET environment, Windows Server and Windows desktop operating systems,SQL and Oracle Databases.
Knowledge of the software development lifecycle
Knowledge of Internet and Web technologies
Knowledge of SAN and backup technology
Knowledge of Microsoft Active Directory
Knowledge of Microsoft Office365
Knowledge of Database design principles
Knowledge of the function, use, and support of personal computers and related hardware
Telephony Platforms and database design
Artificial Intelligence
Knowledge of Robotics

Technical Competencies:
Database Design
Customer Centricity
Troubleshooting
Stakeholder Management
Project Management
Design of data flows

Behavioural Competencies:

Accountability
Teamwork
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Good communication skills
Attention to detail

Job: Technical
Primary Location: ZAF-GT-Randburg
Organization: MultiChoice South Africa
Schedule: Full-time
Job Posting: 14-04-2019
Closing Date (Period for Applying) – External: 19-04-2019

Apply Now

Source: Indeed

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