Field Support Analyst wanted: Apply Here

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Field Support Analyst wanted: Apply Here

Vacancy Details

Employer: AVI

An opportunity has become available for a Field Support Analyst to be based at Isando. The role will report into the Retail Systems Manager. Responsibilities will entail ensuring stability and service delivery of SAP Production Systems and maintaining good governance.
– Please note that this job may expire at any time, for operational reasons. Advert closing dates may vary from those published on job boards and third party sites. Please double-check the closing date before applying

AVI Limited is a JSE listed company and is home to many of South Africa’s leading and best-loved brands including Five Roses, Frisco, Ellis Brown, Bakers, Willards and I&J to name a few. Great international and local Fashion Brands in the AVI stable include Yardley, Lenthéric, Spitz, Carvela, Kurt Geiger, Lacoste, Gant and Green Cross Shoes. AVI’s brands are household names in South Africa and growing every day.

Ensure stability and service delivery of SAP Production Systems
Support implemented functionality in accordance with Service Level Agreements
Quality Assurance
Problem management (analysis and addressing root cause of recurring incidents)
User (including super users) training needs assessments
Documentation of implemented functionality
Enforce change management governance
Housekeeping of SAP systems

Maintain good governance
Keeping to scheduled commitments
Enforce use of appropriate methodology for projects
Applying and adhering to standards

Analytical & methodical – logical thinker
Able to work with attention to detail
Problem solver & innovative in a structured manner
Delivery-oriented self-starter

Must have experience in the functional or IT skills
Minimum 2 years customer support experience in the IT industry

Matric
Business / IT Degree or Diploma advantageous
SAP Certification advantageous

Proficiency in Microsoft Office
Microsoft Project an advantage
Excellent written and oral communication
Additional SAP skills in cross-functional areas and enabling technologies advantageous

Apply before Tuesday, April 30, 2019 – 14 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.

Apply Now

Source: Careers24

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