Flight Centre Holidays Consultant Wanted: Apply Now
Job no: 503221
Brand: Flight Centre
Work type: Full time
Location: Johannesburg West
Categories: Retail
General Information
Job title:
Flight Centre Holidays Consultant
Purpose:
To sell and provide information on preferred travel products and to process reservations for holiday packages, and focus on becoming an expert. We live and breathe our company philosophies and uphold our resilient culture which makes us the best company to work for.
Primary duties and responsibilities (KRAs)
Sales Ability :
Follow the one best way sales process
Build and manage a client base via different enquiry channels
Strong conversion ratio through knowing your competitors & product
Achieve monthly targets
Product Expertise:
In depth knowledge on your Top 5 destinations in store
Continuous self-development on preferred product
Participating in supplier events, educationals, training and workshops
Customer Experience:
Follow the one best way Customer Experience process
Strong customer engagement driven through person to person ethos
Customer relationship management to promote the brand
Personally deliver Amazing Travel Experiences
Systems and Processes:
Become an expert on: Amadeus, Calypso, Compass, all supplier online booking tools and e-mail
Follow one best way blueprint to mitigate risk
Continuous development on all platforms (self and through the business)
Hierarchy:
Team Leader and Area Leader
Key communication and relationships:
Internal: Team, Assistant Team Leader, Team Leader, Area Leader, Learning and Development, Customer care, Finance, marketing, Product, IT
External: Flight Centre travel experts and suppliers
Job Requirements
Education and qualification:
Minimum requirements
Added advantage
Matric
Tertiary qualification
Experience:
SA citizen / Relevant working visa
2 years FCTG consultant experience / 2 years wholesale experience selling International Product
Travel experience advantageous
Other:
Location:
Johannesburg/Pretoria
Travelling:
Determined by business needs
Office hours:
Determined by business needs
Additional:
Soft skills / Functional / job-related
Competency
Proficiency required
Basic
Intermediate
Advanced
Computer literacy
1
2
3
Sales
1
2
3
Time management
1
2
3
Team work
1
2
3
Written and verbal Communication skills
1
2
3
Flexible/adaptable
1
2
3
Persistence
1
2
3
Self motivated
1
2
3
Discipline to follow through
1
2
3
Applications close:
Apply Now
Source: Indeed
