Fraud Agent urgently wanted: APPLY HERE


Fraud Agent urgently wanted: APPLY HERE

Kuils River, Western Cape

Full-time, Permanent

Tenacity would like to invite suitable candidates to apply for Fraud Agent position. Please send your CV with a cover letter by no later 25 June 2019 with subject line “Fraud Agent”.

JOB TITLE: Fraud Agent

The main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client service.

Reporting to: Team Manager

This Role will be accountable for the successful output of the following performance areas:

Main Activities:

· Detect and minimize fraudulent account activity

· Timeously working disputes to meet statutory requirements

· Manage Inbound/Outbound calls to ensure service levels are adhered to

· Create fraud awareness both internally and with Customer

· Fraud trend analysis and identifying areas that could present a risk to our organization

· Experience of delivery and good performance within areas of accountability (application of knowledge & skill)

· Engage with relevant stakeholders during the investigation process, which include internal and external staff, management, as well as SAPS

· Ability to make defined and discretionary decisions: Make a decision by applying technical and procedural knowledge to a given situations

· Ability to plan and organise: Prioritise daily, weekly and monthly tasks.

· Document management via multiple channels

· General ad hoc duties


Knowledge, Skills and aptitude:

· Ability to organize, plan and work independently

· Ability to make defined and discretionary decisions

· Ability work under pressure

· Ability to handle conflict

· High attention to detail with a high degree of accuracy

· Ability to multi-task

· Excellent interpersonal and communication skills

· Excellent telephonic/customer service skills

· Commitment to deliver high quality service to internal and external customers

· Commitment to ensuring that tasks are completed timeously

· Use initiative

· Listening, observation, negotiation and numerical skills

· Knowledge of various databases which help in fraud detection.

· Assertiveness

· Ability to problem solve: Identify a realistic and accurate understanding of the problem at hand by carefully analysing, diagnosing and investigating the issues and factors surrounding the problem as well as to decide on the appropriate solution and or action thereof

Minimum Requirements/ Experience:

· At least 2 years’ experience of working in the Fraud department

· Clear ITC and Criminal record

· Grade 12/Matric Qualification

· Computer literate; Must be efficient in MS Outlook, MS Word, Advanced MS Excel and Internet

· Must have at least 12 months experience in the call centre environment.

· Must be available to work shifts within call operating hours

Should you not receive feedback within 2 weeks of submitting your application, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees.

Job Types: Full-time, Permanent


Fraud: 2 years (Preferred)

Apply Now

Source: Indeed

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