Hospitality Manager required urgently: APPLY NOW

Sierraview Residences operates 11 self-catering accommodation units across 2 properties in Sandton targeted at long-stay and corporate guests.

We have an opening for an ambitious hospitality manager responsible for marketing our properties and providing a professional, flawless and 5-Star experience to guests and potential guests. The goal being to increase profits, guest occupancy, reinforce brand excellence and achieve lasting client satisfaction and loyalty.

The ideal candidate must possess strong boutique hospitality accommodation experience with expertise in the long-stay and corporate market segment. A summary job description follows:

· Develop, establish and implement standard operating procedures

· Ensure adherence to relevant legal, occupational, health and safety regulations

· Identify and establish relationships with relevant marketing/booking channels and corporate travel agents

· Identify any special requirements of guests and attend to these promptly

· Identify, establish and maintain potential B2B relationships for collaborations

· Control and manage relevant documents and records

· Liaise and manage corporate client accommodation requirements and develop strong customer relationships within this sector

· Manage and follow-up on all booking enquiries

· Establish a comprehensive database of guests and potential clients

· Manage equipment and supplies – linen, towels and consumables

· Manage guests’ liaison from enquiries, bookings, transfers, arrivals, check-ins, stays, complaints, check-outs and post-stay feedbacks, with the constant aim of providing exceptional and memorable guest experiences

· Manage staff and take up a leadership role in the delivery and appraisal of their services

· Oversee all areas of the facilities that are experienced by our guests and/or potential guests to ensure they are in flawless condition

· Position the properties to maximize revenue and occupancy targets

· Prepare and submit regular reports to management

· Propose marketing strategies and liaise with the appointed service provider to execute

The ideal candidate must possess the following:

· A formal hospitality qualification from an accredited English-speaking institution.

· Minimum 5 years of proven experience in guest relations and sales in the South African hospitality accommodation industry. A minimum employment period of 18 months in one previous company is a requirement.

· Experience with medical tourists and guests from other African countries

· Experience with room management software and extranets – Nightsbridge, Booking.com, Expedia, Tripadvisor, etc.

· Experience with social media platforms – Google, Facebook, Instagram, Twitter, etc.

· Computer literacy and proficiency with MS Office applications

· A valid South African driving licence

The ideal candidate should be a self-starter, motivated, passionate and possess the following qualities:

· A strong sense of responsibility, impeccable integrity, honesty and self-dignity

· Passion for hospitality service and the delivery of exceptional guest experiences

· Leadership and motivational skills for high performance in a team setting

· Ability to resolve issues in an efficient and people-sensitive manner

· Passionate about exceptional housekeeping/groundskeeping and a stickler for detail

· First-aid training and occupational, health and safety competence will be an advantage

Contactable work references must be available if required. Whilst not essential, possession of own vehicle will be viewed favourably.

Only candidates who are legally eligible to work in the Republic of South Africa need to apply.

This is a stay-in position that will require availability for guests’ check-ins and requests when required.

Package: Combination of a basic salary + performance-related salary + accommodation

Interested candidates must submit the following:

1. A written job application demonstrating their suitability for the position.

2. A detailed and current curriculum vitae.

The above to both be sent at the same time no later than August 25, 2020 at 17h00. Applications received after this deadline may not be considered.

Regrettably, only shortlisted candidates will be contacted. No communication will be entered into with candidates who are not shortlisted.

Shortlisted candidates will be invited for an interview during which a demonstration of practical skills may be requested.

Expected Start Date: 2020/10/01

Job Types: Full-time, Contract, Commission

Experience:

South African hospitality accommodation: 5 years (Required)

Education: Diploma (Required)

Licence: South African driving (Required)

Language: English (Required)

Work Remotely: No

Apply Now

Source: Indeed