Senior Account Manager – HR Studio, Umhlanga

November 27, 2018

Umhlanga
Salary: Market Related
Job Type: Permanent
Sectors: General
Posted by HR Studio (Pty) Ltd on Monday, November 26, 2018
Reference: 1497318
Apply before Friday, January 25, 2019 – 60 Days left
Vacancy Details
Employer: HR Studio (Pty) Ltd
We’re looking for…

A Senior Account Manager who loves working with others and is capable of making and maintaining great relationships with clients.

Who are you?

You are proactive and self-driven

You are a positive and energetic person

You are well structured and highly detail orientated

You are a multi-tasker

You are great at relationship building

You are able to work under pressure

You enjoy travelling

You are computer literate

What’s the role?

You will be responsible for:

Maintaining and strengthening existing client relationships at all levels – from sales agent to management.
Growing revenue and bottom line profit
Ensuring the overall strategy and SLA agreement is maintained through actively engaging with the client daily, providing analytics on the account (such as profitability matrix, targets and project managing daily initiatives related to client).
Campaigning management
Monitoring and optimising lead flow to client and conversion thereof
Monitoring lead volumes and profit margins globally
Working with clients on their Call Centre strategy with the aim of improving conversions and profitability
Process mapping, understanding, and optimising
Call assessments
1 on 1 coaching of agents, team leaders and Sales manager on how lead are generated and the best way to sell to each lead
Calibration sessions with the teams
Volume management in teams
Lead quality assessment
Running incentives / motivating the agents
Managing the SLA and regularly engaging with client to ensure we are meeting our commitments
Business development – identify and execute new campaigns at client
Reporting
Call centre (campaign, agent and team stats)
Overall campaign reporting
Acting as the intermediary
Daily operational activities as may be required
Candidate Requirements
Boxes to tick…

Matric
5Years + Sales/Account Management
Inderstanding of- and ability to calculate- ratios and conversion rates
Financial/Commercial – understanding of profit and loss
Knowledge in digital marketing
Experience in project management
Relationship management experience
Call centre experience
Experience in reporting
Advanced Excel
Must be based in Durban
You’re someone who…

Proactive – capable of identifying and initiating change Self-driven
Positive and energetic
Structured and detail orientated
Able to multi-task
Relationship building
Focus on implementation and delivery
Attention to detail
Approachable
Able to work under pressure
Apply before Friday, January 25, 2019 – 60 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.