Call Centre Agent needed in Cape Town: Salary R8 000.00 – R10 000.00 Per Month.
Employer: Medical Resources Group
We are representing an International Company who are looking for Healthcare Call Center Agents. The ideal candidate must be energetic, driven, and well-spoken agents with a post matric Healthcare Qualification/Certificate.
Duties and Responsibilities:
Taking incoming calls from prospects with chronic illness,
Following a call script to identify suitability for currently advertised medical case studies based in the USA & connecting the callers with relevant clinics in their area.
Engage with consumers via effective rapport building skills, with active outbound and inbound calling
Ask probing questions to qualify consumers into viable lead opportunities
Ensure, daily, weekly and monthly sales targets are consistently met
Provide high degree of professional and superior customer service
Persuade people from various levels, positions or backgrounds by using variety of interpersonal techniques and approaches
Quick thinking in order to overcome objections
Ensure all information given to customers is articulated clearly, concisely and accurately
Registered Nurse, Enrolled Nurse, Paramedics (ALS, ILS, BLS), Clinical Associates or any other Clinical Qualifications
Have a solid understanding of chronic illnesses and PMB
English as 1st Language and have a clear neutral English accent and the ability to communicate effectively
High level of professionalism, efficiency, accuracy and attention to detail
Enthusiastic, positive, resourceful, resilient and flexible
Ability to work well in a team
Good computer skills
Be willing to work USA CST hours
Criminal Clear Record
Monday – Friday: 15H00 PM – 00H00 AM
FREE transport provided home at the end of your shift
Maximum of R10 000.00 depending on skill set and experience
28 September 2018
Please kindly note that due to the high volume of CV’s received, only shortlisted candidates will be contacted
Apply before Saturday, March 9, 2019 – 27 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.