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Junior RTA wanted immediately: APPLY HERE

Junior Recruiter

Junior RTA wanted immediately: APPLY HERE

Century City, Western Cape
Main purpose

The main purpose of this position is to manage and monitor service levels and associate performance on the UK Home campaign by:

Ensuring the operation works within given ratios and staffing level budgets
Provide support to the team and operations
Highlight and flag risk areas

Key Responsibilities:

Work with the operation and business to ensure process are followed and accurate staff information is held
Ensure team deliver effective scheduling and understand impacts on the wider business
Work with operations to ensure processes & activities are managed in line with the client’s processes, whilst taking into account what we need to deliver contractually.
Ensure regular review of key people metrics; utilization & shrinkages, commitment, AHT
Ensure tight management of FTE requirements and inter-departmental moves in line with budgeted ratios and business requirements
Ensure data held is compliant with DPA policies and the sharing of any staff data is closely monitored and controlled.
Develop and support team to ensure clarity of role and strong skills required to complete tasks
Correct booking of segments (billable purposes)
Processing terminations on E-exit Qualifications,
*

Knowledge and Minimum Requirements
Matric or equivalent essential
Minimum 2 years call center experience essential
Efficient in MS Office packages, specifically Excel
Knowledge of EWFM or a similar workforce management tool
Knowledge of call center metrics
*

Knowledge of eSkill’s and Attributes required
*

Work well under pressure and customer service orientated
Strong communication, interpersonal and conflict handling skills
Excellent written, verbal communication and presentation skills
Good planning, organizing and time management skills
Strong analytical ability and statistical mathematical ability
High attention to detail and accuracy
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The ability to:
Interpret information and identify anomalies or patterns
take ownership and deliver results
Energetic
Proactive
Effective emotional Intelligence
Strong customer service orientation

Job Type: Full-time

Experience:

call center: 4 years (Preferred)
workforce management: 2 years (Preferred)
RTA: 1 year (Preferred)

Apply Now

Source: Indeed

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