Membership Administrator wanted: Apply Here

Job Description

The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.

Key Outcomes

Onboarding and Maintenance of Members, Clients and Brokers

Create member, client or broker profiles
Create policy within membership profile
Maintain member details
Maintain dependent details

Manage Offboarding of Clients

Manage suspension of member
Manage resignation or termination on member

Manage Communication and Relationships

Liaise with Client Relationship Managers regarding progress and updates
Ensure process is complete by Billing Cycle cut off times
Respond to queries reagarding the membership process with both internal and external stakeholder

Continuous Improvement

Identify issues, perform root cause analysis and contribute towards process and system enhancements

Special Requirements
Telephone Ettiquette and Professionalism
Customer Urgency

Qualifications

Required

Matric
Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
Preferred

Certificate in Business management/Office management or Office administration
Fais Complaint: RE5 would be advantageous
Work Experience

Required

1-2 Years in Membership administration
Customer service environment experience

Technical Skills or Knowledge

Required

Excel

Additional Information

Personal Attiributes

Accountability
Action oriented
Communication
Simple writing skills
Planning and organisation
Resilient and adaptive
Self-development
Significance and values oriented

Apply Now

Source: Indeed