Operational Support urgently wanted: APPLY HERE

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Operational Support urgently wanted: APPLY HERE

overview

Global communications management (software) company in Johannesburg is looking for a Operational Support professional to join their team. Become a part of one of the most reputable customer communication solution companies in Gauteng!
description

Run morning Scrum
Assign tasks on the Trello board (Review about 2 or 3 times a day, follow up on outstanding tasks )
Monitor tasks and ensure timeous completion
Manage queries and process between Support and rest of business
Assist PM’s etc. with troubleshooting issues
Schedule changes and downtime with support and steerco
Plan/schedule major changes, upgrades
Run Steerco meetings
Staff admin including timekeeping, leave, overtime
Procurement of hardware and software
Facilities management
Start completing items in the audit reports – hand over tech details to be completed
General documentation/admin

Others:

Assist PM’s to complete security and audit questionnaires
Generally help anywhere possible with Platform related queries
Manage incidents and communicate with business
Complete incident reports
Assist with understanding the platform releases and how it affects Dev’s
Maintaining audit sheets, SME spreadsheets
General Vendor management/meetings
experience, qualifications and skills

2-3 years’ relevant working experience in network, DNS, VPN and DHCP administration
IT Technical background
Excellent verbal and written communications skills
Excellent time management skills
Familiar with Windows environment
Experience in Network & Platform is an added advantage

Apply Now

Source: Indeed

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