Operations Administrator wanted immediately: APPLY HERE
Operations Administrator(Job Number: 00267525)
The main purpose of the role is to execute and ensure that all office administration and logistics for the function are delivered effectively and cost efficiently in order to maintain an effective support service in terms of the RBB Rewards Program, thereby ensuring an effective program administration support as and when required.
Execute on all Rewards business system and operational processes end to end
Follow-up on customer calculation of rewards earned
Process correct customer rewards allocation on an ongoing basis
Provide admin support for monthly accrual process
Carry out all quality steps around accruals and simulations are carried out
Give admin support for all system and process changes
ensure that the relevant systems custodians are in place to support all system related activities
Support systems training to internal as well as external vendors (technical) administratively
Follow up and report on production critical activities, i.e. the monthly accrual runs (co-responsibility with P-Cubed) and statement runs (responsibility with P-Cubed).
Report on all Incidents that are raised and dealt with within the required Service Level Agreements (SLA’s)
Provide administrative support for proper root cause analysis for all major incidents
Identify the sources of business problems (root cause analysis)
Report incidents to the correct areas for resolution and ensure effective tracking and reporting of incidents/
Coordinate and communicate major incidents that impact the Rewards business to the Ops Manager
Compile list of various internal and external service providers. Ensure it is accuracy thereof
Distribute updated service catalogues to relevant stakeholders
Report on the performance and service level analysis (SLA) to measure GTIS and other support business units performance
Monitor and report on the availability of the Rewards systems and applications according to agreed Service Level Agreements (SLA)
Report on key business events timeously
Report on the support Infrastructure and maintain high Service Delivery standards within the Rewards benefits business as well as the outsourced services to Absa as a Group
Escalate issues experienced in the operational and production environment to senior management and business support functions, when deemed necessary
Monitor continual assurance of system performance within the business Service Level Agreement (SLA) and address potential capacity and performance constraints
General Office Administration
Track and co-ordinate activities as they relate to operations for Absa Rewards and key touch points in CVM
Manage the SharePoint site on behalf of the team and ensure all relevant documentation is kept up to date and appropriately posted.
Take responsibility for appropriate administration of all team meeting related activities
Distribute daily/monthly and quarterly management information to key stakeholders internally and external.
Support the management team in arranging teambuilding sessions and channelling important communication to internally and externally.
Update and distribute functional information – vendor list, incident report etc. to all business unit staff and stakeholders as required.
Check and verify that all applicable staff have the necessary system access
Print, distribute and post general communication in the business area to ensure all staff are aware of latest developments, policies, procedures and updates
Escalate relevant items to line manager for distribution
Distribute relevant communication regarding mandatory compliance training, including follow-up comms
Arrange relevant training sessions, as requested by business unit, and arrange all logistics for the sessions
Maintain administration in respect of the program updating and reporting to the Ops Manager weekly/monthly etc.
Team Work and Service Orientation
Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements
Work closely with other members of the team to deliver outstanding performance and measure self against achievement of service standards.
Take responsibility for routine duties on a rotation basis with other members of the team in order to contribute to high team performance.
Contribute to an environment of mutual support by sharing knowledge with other team members on day to day activities
Attend team meetings and contribute fully, including suggestions for ways of improving customer service and turnaround times.
Attend to queries and escalate to Line Manager in the event of non-resolution.
Ask questions to ascertain customer needs and respond effectively, ensuring high quality of work and by meeting the required deadline.
Take ownership when dealing with customer requests, offer solutions and conclude
Planning and Organising
Working with people
Writing and reporting
Following instructions and procedures
Delivering results and meeting customer’s expectations
Relating and networking
The appointment will be made in line with the Divisional Employment Equity strategy
Role / Person Specification:
Education and Experience Required
NQF Level 4: Grade 12
Administration Diploma or Tertiary Certificate or an NQF level 5
3 years’ experience in an administrative role
3 years’ experience in an Administration role in a Banking environment related to the Business Unit
Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
Education and Experience Required
NQF Level 7: Honours/Master’s Degree
Honours Degree in Mathematics or Statistics or a similar field of study
Masters or Doctoral in Mathematics or Statistics or a similar field
Three (3) years or more of data analysis experience
Three (3) years or more experience in areas such as customer segmentation or profitability modelling in a financial services environment.
Three (3) years or more experience in programming with SAS and SQL
Three (3) or more years’ experience working in an advanced analytics environment
Extensive experience in Agile methodology
Problem Solving Leadership
Collaboration and Influencing
Inspirational People Leadership.