Operations Manager urgently wanted: APPLY HERE

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Operations Manager urgently wanted: APPLY HERE

Kendrick Recruitment is looking for an Operations Manager for a Luxury Private Island Resort in the British Virgin Islands. The ideal candidate will be responsible for exceeding expectations with service, experience and a style tailor-made for the community that inhabit the Island and be responsible for leading and managing the daily front of house operations on the Island. Very generous package on offer.

Here’s what you need in your tool kit:
❑ Minimum 5 years of experience at management level of luxury boutique hotels or Private Residences.

❑ Pre-opening and opening experience in a management role in a luxury resort private home service or villa estate in the Caribbean or other island or remote setting.

❑ Experience working in the Caribbean is preferred.

❑ Experience in managing rooms, reservation systems, Front of House Operations and the Property Management Systems and outlet Point of Sales.

❑ Experience managing delivery of F&B service and guest experience.

❑ Budget management; financial reporting, stores and controls experience.

❑ Professional certification or degree in general hospitality or specific disciplines e.g. Rooms Division, Villa Management, Butler Services desirable.

❑ Experience running or being involved in other areas of the guest experience (activities, spa, marine) an advantage.

❑ I.T. competent – Microsoft Office, Property Management systems.

Behaviours/Skills:
❑ Strong leadership and management skills.

❑ Strong planning, organisation and execution skills.

❑ Team builder and people connector.

❑ Team coach and trainer.

❑ Self-starter and self-motivator.

❑ Flexible and unflappable (able to manage changes/special requests with confidence).

❑ Strong analytical and creative problem-solving skills.

❑ High-level observation skills/attention to detail.

❑ Emotionally intelligent and confident communicator, especially across different cultural groups, nationalities and stakeholder interests.

❑ Open to new ideas and change meeting the needs of the guests and homeowners.

❑ Impeccable service/guest experience orientation.

❑ Sense of fun.

What’s the gig?:
❑ Responsible for overseeing all front of house aspects of the island common area as well as working with the Villa Managers on front of house operations for each estate to the company standards.

❑ Manage the daily operation and motivate the team to ensure service, experience and operation contribute seamlessly to the guest and homeowner experience and service delivery.

❑ Safeguard the health and safety of guest, homeowners, employees and visitors to the island.

❑ Maintain a high on-the-floor presence to proactively build guest, homeowner and team relationships, facilitate opportunities to create an epic experience, manage guest experience and team delivery to the operational standards and in alignment with company values and core behaviours.

❑ Coordinate with the Villa Managers and Guest Services Manager, ensuring guests and homeowner needs and requests are met.

❑ Liaise with BOH support services (e.g. Maintenance, Landscaping etc.) to coordinate efforts for exceptional guest experience and smooth operation.

❑ Establish clear reporting systems and lines of communication for transparent dialogue to encourage a harmonious and effective working relationship with teams and departments.

❑ Play a hands-on role in recruiting, training and leading the operating team on the island.

❑ Ensure the appropriate fit for purpose and high standards of Health & Safety, food hygiene and sustainable practices are set up and adhered to.

❑ Contribute to the development of business strategies and plans to increase guest and homeowner satisfaction and enhance the company brand experience.

❑ Budgeting, business planning and promotion of the property.

❑ Support sister island when needed and coordinating with joint bookings.

❑ Ensure that guest and BOH areas are immaculate in their presentation. Set and maintain operating standards across the property. Introduce, communicate and train new standards and procedures where needed.

Here’s the deal:
❑ Salary between $60,000 -$70,000 dependent on experience.

❑ Bonus Scheme of 20%

❑ Minimum 5 days work week.

❑ Living allowance.

❑ Food allowance.

❑ Life and Medical Insurance.

❑ Access to company Pension Plan after qualifying period.

❑ You get to work for the coolest brand in the world!

❑ …and the world’s best commute to work!

Apply Now

Source: Indeed

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